Brooke Campbell
Raymore,MO
Summary
Coordinated office manager with detailed understanding of dental terminology and patient procedures. Meticulous record-keeper with 14 years of experience handling sensitive medical information and managing large volumes of personal data, historic health details, and imagery. Patient-oriented insurance mediator, inputting procedure codes with specificity for proper billing designations.
Overview
20
20
years of professional experience
Work History
Office Manager
Spencer & Spencer Pediatric Dentistry
09.2010 - Current
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, hired and developed office teams to offer best-in-class patient care.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Supervised and led team of dental assistants and support staff of 15.
Administrative Assistant
Smiles Dentistry For Kids
09.2009 - 06.2010
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Receptionist
Nutri-Tan
02.2004 - 09.2009
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
Education
Associate of Arts -
Longview Community College
Lee's Summit, MOSkills
- Budget Management
- Scheduling
- Inventory Management
- Schedule Management
- Workflow Coordination
- Office Management
- Employee Supervision
- Regulatory Compliance
Affiliations
Member of AADOM
Timeline
Office Manager
Spencer & Spencer Pediatric Dentistry
09.2010 - Current
Administrative Assistant
Smiles Dentistry For Kids
09.2009 - 06.2010
Receptionist
Nutri-Tan
02.2004 - 09.2009
Associate of Arts -
Longview Community College
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