Brooke Cano

• Prepared detailed reports documenting daily patrols, incidents encountered, and actions taken during shifts.
• Arrested suspects with appropriate use of force, following departmental guidelines and legal procedures.
• Investigated incidents and crimes, collected evidence, and recorded witness statements.
• Enhanced public safety by patrolling assigned areas and responding to emergency situations promptly.
• Handled crisis situations effectively by utilizing strong communication skills, de-escalation techniques, and sound judgment under pressure.
• Provided assistance to citizens in need, including medical emergencies or vehicle breakdowns, demonstrating compassion and professionalism at all times.
• Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
• Conducted traffic stops, issuing citations or warnings when necessary to maintain order on the roads.
• Developed positive relationships within the community through outreach programs and regular interaction with citizens.
• Responded to emergency calls, providing timely assistance and reducing incident escalation.

• Responsibility to protect and serve the county of Pickaway
• Perform daily duties to ensure the safety of the community
• Handle calls for service
• Supervising the road patrol deputies
• Approving reports
• Assisting in scheduling
• Community Relations
• Any other daily task assigned
• Contributed to traffic safety initiatives by enforcing speed limits, issuing citations, and responding to accidents promptly.
• Strengthened police-public relations through proactive communication and involvement in community events.
• Utilized crisis intervention techniques when encountering individuals experiencing mental health crises or emotional distress during patrols.
• Trained new officers, sharing best practices and improving departmental efficiency.

• Responsible to protect and serve the city of Shelby
• Perform daily duties to ensure the safety of the community
• Any other assigned daily task
• Assisted with traffic control during major incidents, contributing to a smoother flow of vehicles and reducing congestion.
• Provided backup support for police officers on duty, increasing their efficiency in responding to emergencies.
• Performed administrative tasks within the police department as required, supporting daily operations effectively.
• Contributed significantly to reducing crime rates within assigned areas through diligent patrolling practices.

• Sorting orders
• Folding and piecing together items ordered
• Responsible Assistance to other departments
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Responded to customer requests for products, services, and company information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

• Responsible for teaching firearm safety, and handling
• Providing CCW classes
• Traveling to different cities to teach classes
• Uphold the NRA standards for classes
• Contributed to a positive learning atmosphere by fostering open communication between instructors and trainees regarding expectations, goals, and performance outcomes.
• Assisted students in overcoming challenges related to firearm usage, such as grip strength or recoil management.
• Adapted instructional methods to accommodate diverse learning styles and skill levels of trainees.
• Increased safety awareness through detailed instruction on proper firearm handling and storage.

• Responsible for overseeing the hotel
• Cashing out and Checking in Guest
• Customer service
• Nightly duties
• Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
• Oversaw night auditing of daily room occupancy and hotel revenue.
• Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
• Entered customer data into room system and updated information whenever patrons changed rooms.
• Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.

• Responsible for Daily Task
• Stocking and setting planograms
• Mastered footwear products and industry trends and applied expertise to generate maximum customer satisfaction.
• Pitchedin occasionally as cashier or sales associate during peak hours to provide support and minimize wait times for customers.
• Mentored new employees on company policies, procedures, and best practices for superior job performance.
• Increased sales performance through consistent upselling and cross-selling strategies.
• Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
• Examined merchandise and took accurate inventory to prevent inventory stockouts and reduce risks of loss.

• Responsible for taking orders, making drinks
• Cashing out customers
• Customer service
• Opening and Closing the floor
• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Collaborated with team members to consistently provide efficient service during peak hours.
• Built rapport with regular customers through friendly interactions and attentiveness to their preferences.

• Responsible for putting away merchandise
• Buying and Selling clothing and accessories
• Bank Runs
• Customer service
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

• Responsible for Daily Task
• Stocking and setting planograms
• Mastered footwear products and industry trends and applied expertise to generate maximum customer satisfaction.
• Pitchedin occasionally as cashier or sales associate during peak hours to provide support and minimize wait times for customers.
• Mentored new employees on company policies, procedures, and best practices for superior job performance.
• Increased sales performance through consistent upselling and cross-selling strategies.
• Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
• Examined merchandise and took accurate inventory to prevent inventory stockouts and reduce risks of loss.

Performed task of answering phones, customer service

• Responsible for maintaining and updating records
• Specialized in HIPPA law
• Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
• Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
• Processed medical records requests from outside providers according to facility, state, and federal law.
• Scanned medical records in digital format for easy retrieval and accessibility.
• Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
• Collaborated with physicians and nurses, providing timely access to accurate and up-to-date medical records.

• Responsible to run the Cash Register
• Mix drinks, prepare food
• Customer service
• Opening and Closing of Bar
• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Kept bar presentable and well-stocked to meet customer needs.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.

• Responsible for customer satisfaction and eye exams
• Order, stock and maintain sanitation
• Performed daily bookkeeping and store maintenance
• Assisted the Doctors on patient evaluations
• Answering phones, Customer Service
• Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
• Contributed to team success with strong collaboration skills, participating in staff meetings and offering support when needed.
• Filed claims with vision and medical insurance companies to garner payment for optical services.
• Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.

• Provided Quality Care to the individuals
• Motivated, trained, and supervised new employees
• Specialized in leadership traits, organization, and a commitment to excelling in any given environment
• Performed daily operations and maintaining a healthy, safe, and caring home for our clients
• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Developed strong rapport with patients, fostering trust and open communication essential for effective treatment plans.
• Conducted crisis interventions and de-escalation techniques to ensure patient safety during high-risk situations.
• Enhanced quality of care for patients through continuous assessment, monitoring, and adjustment of treatment plans.
• Maintained accurate documentation of patient progress, treatment plans, and medical histories in compliance with regulatory standards.
• Assisted patients with daily living activities, promoting independence and dignity.
• Built strong relationships with clients to deliver emotional support and companionship.

• Supervised the registers and customer care
• Directed and motivated employees in the department with store maintenance, sales, and customer satisfaction
• Responsible for product appearance, stocking, employee, and customer relations
• Customer Service
• Improved customer satisfaction levels by maintaining a well-stocked and organized store environment while addressing concerns promptly.
• Promoted an inclusive work environment by fostering teamwork among employees from diverse backgrounds and skill sets.
• Worked effectively in fast-paced environments.
• Self-motivated, with a strong sense of personal responsibility.
• Skilled at working independently and collaboratively in a team environment.