Brooke Carlson
Eau Claire,WI
Summary
Dedicated professional with excellent communication and organization skills who can successfully manage multiple projects with a positive attitude. Ability to maintain professional relationships with clients, empathetic, trustworthy, critical thinker and willingness to learn.
Overview
5
5
years of professional experience
Work History
Patient Appointment Service Specialist
Mayo Clinic Health System
2024.02 - Current
- Assist patients with scheduling appointments
- Able to problem-solve and resolve conflicts with patients
- Maintain difficult and emotional situations
- Interact with patients either in person or over the phone
- Display empathy and maintain positive communication
Director
Little School House
2023.10 - 2024.02
- Manage the daily operations of the facility which includes 50 children and 8 staff
- Interview, select, onboard, train, coach and counsel staff
- Market the daycare center via social media platforms
- Special event planning
- Comply with state licensing regulations
- Assist with curriculum development
- Responsible for keeping staff and child files up to date
- Interact with parents regarding child development and progress
- Assist in classrooms with age groups ranging from 6 weeks to 12 year olds
Volunteer Coordinator
Junior Achievement of Northwest Wisconsin
2023.01 - 2023.11
- Recruited business professionals to teach lessons or volunteer in the classroom
- Worked closely with various businesses in the Eau Claire community
- Communicated with staff in the Eau Claire and Chippewa Falls School Districts
- Created and maintained social media platforms including Instagram, Facebook, and LinkedIN
- Updated documents for special events
- Extensive communication with volunteers via phone, email, and in person
Assistant Director
Little School House
2023.06 - 2023.10
- Assisted in classrooms with age groups ranging from 6 weeks to 12 years old
- Worked with teachers on lesson plans and activities
- Responsible for keeping staff and child files up to date
- Collaborated with the director on planning staff meetings and events within the center
- Maintained their social media pages
- Prepared snacks and meals for classrooms
- Responsible for answering phone calls
- Interacted daily with parents
Lead Teacher / Assistant Teacher
Hand in Hand: A Place for All Children
2021.05 - 2023.05
- Worked with teachers to design lesson plans and coordinate activities for early childhood classes
- Kept students on-task with proactive behavior modification and positive reinforcement strategies
- Responsible for recess, lunch, daily student intake and dismissal
Assistant Teacher
Lil-Dudes-N-Divas
2020.06 - 2021.05
- Interacted with children in the 3-year-old classroom
- Assisted with playground, snack, naps, and walks
- Communicated daily with parents
Daycare Float
Brighter Beginnings Early Learning Center
2020.02 - 2020.03
- Arrived at assigned area on time, prepared and ready to work
- Interacted with kids 6 weeks through 3-year-olds
- Set up playroom and childcare areas for safety and cleanliness
Tour Guide
Leinenkugels Brewing Company
2019.05 - 2019.09
- Guided large groups through 1-hour long brewery tour
- Answered questions and gave details about special exhibits to educate visitors
- Built personal relationships with guests to promote positive experiences
Education
Master's of Environmental Health And Safety -
University of Minnesota - Duluth
Duluth, MN05.2025
Bachelor of Science: Communications Sciences and Disorders -
University of Wisconsin - Eau Claire
Eau Claire, WI05.2023
Skills
Critical Thinking
Leadership
Teamwork
Time Management
Organization
Attention to Detail
Adaptability
Customer Service
Communication
Public Speaking
Healthcare
Interpersonal Skills
Timeline
Patient Appointment Service Specialist
Mayo Clinic Health System
2024.02 - Current
Director
Little School House
2023.10 - 2024.02
Assistant Director
Little School House
2023.06 - 2023.10
Volunteer Coordinator
Junior Achievement of Northwest Wisconsin
2023.01 - 2023.11
Lead Teacher / Assistant Teacher
Hand in Hand: A Place for All Children
2021.05 - 2023.05
Assistant Teacher
Lil-Dudes-N-Divas
2020.06 - 2021.05
Daycare Float
Brighter Beginnings Early Learning Center
2020.02 - 2020.03
Tour Guide
Leinenkugels Brewing Company
2019.05 - 2019.09
Master's of Environmental Health And Safety -
University of Minnesota - Duluth
Bachelor of Science: Communications Sciences and Disorders -
University of Wisconsin - Eau Claire
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