Brooke Carlton
Myrtle Beach,SC
Summary
Ambitious manager with solid history of success in business industry operations. Motivated to drive productivity, profit and efficiency goals through proactive and hands-on leadership. Offering eight years of related experience and pursuing new professional challenges with room for advancement.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Management Trainee
Enterprise Rent-A-Car
Myrtle Beach, SC
08.2023 - 04.2024
- Handled vehicle fleet management duties, formulated successful marketing campaigns, and mentored a team in delivering excellent customer experiences.
- Maintained accurate records of team progress towards specified targets and goals.
- Prepared monthly reports detailing project status, budget allocations.
- Shadowed managers to gain understanding of organizational expectations and management techniques.
- Maintained inventories through spot checks, complete physical inventory and reordering.
- Assisted with coaching and leading team to meet sales and service goals.
Social Media Manager
Rawlings Sporting Goods
Myrtle Beach, SC
01.2023 - 12.2023
- Created engaging content for multiple social media platforms, such as Twitter, Instagram, Facebook, and LinkedIn.
- Conducted interviews with customers or influencers to gain insights into target audiences.
- Participated in brainstorming sessions with other professionals to generate innovative ideas.
- Provided training and guidance to team members on best practices for utilizing social media tools.
- Coordinated with external vendors or agencies to produce high quality visuals or videos.
Supervisor
Big Air Trampoline Park
Greenville, SC
05.2018 - 08.2021
- Directed and supervised team of around 100 employees in daily operations.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Assisted in creating budgets for departmental expenses including personnel costs.
Front Desk Administrator
Carlton Customs Motorsports
Greenville , SC
01.2017 - 08.2020
- Managed incoming calls, directed them to the appropriate personnel, and took messages when necessary.
- Scheduled appointments for clients based on availability of staff.
- Processed payments for services rendered according to established procedures.
- Performed administrative tasks such as filing, copying, data entry, and scanning documents.
- Handled cash drawer operations including deposits, withdrawals, refunds.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
Education
BBA - Business Managment
Coastal Carolina University
Conway, SC05-2024
High School Diploma -
Wren High School
Piedmont, SC05-2020
Skills
- Written Communication
- Professionalism
- Problem-Solving
- Scheduling and Coordinating
- Employee Mentoring
- Strategic Planning
- Business Administration
- Decision-Making
- Positive Attitude
- Computer Skills
- Time Management
- Negotiation and Conflict Resolution
Certification
- CHIA (certification in hotel industry analytics) issued in 2024
Timeline
Management Trainee
Enterprise Rent-A-Car
08.2023 - 04.2024
Social Media Manager
Rawlings Sporting Goods
01.2023 - 12.2023
Supervisor
Big Air Trampoline Park
05.2018 - 08.2021
Front Desk Administrator
Carlton Customs Motorsports
01.2017 - 08.2020
BBA - Business Managment
Coastal Carolina University
High School Diploma -
Wren High School
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