Brooke Carroll
Freeport,FL
Summary
Executive Assistant skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills.
Overview
12
12
years of professional experience
Work History
Executive Assistant and Office Manager
Furniture South
10.2021 - Current
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Answered high volume of phone calls and email inquiries.
- Used advanced software to prepare documents, reports, and presentations.
- Facilitated training and onboarding for incoming office staff.
- Filed paperwork and organized computer-based information.
- Worked with senior management to initiate new projects and assist in various processes.
- Handled incoming and outgoing mail, email and faxes.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Took notes and dictation at meetings.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
- Led staff and vendors in providing high level of service for owner and guests.
Member Service Representative
All In Credit Union
08.2020 - 10.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Educated and engaged customers with new bank products and services.
- Responded to customer calls and emails to answer questions about products and services.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Verified customer identification and documentation for compliant transactions.
- Resolved customer issues through thorough dispute investigation.
- Cross-sold bank services and products to uplift customer investments.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
- Reached out to customers after completed sales to suggest additional service or product purchases.
Real Estate Assistant
Sandestin Real Estate
05.2012 - 09.2019
- Prepared and maintained accurate property listings, sales contracts and closing documents.
- Coordinated appointments to show marketed properties.
- Performed market research and evaluated competitive property analysis to define competitive listing and sale prices.
- Assisted clients in home staging and overall preparation for real estate sales.process
- Maintained efficient office operations by handling errands and administrative functions.
- Implemented strategies to optimize successful closing of real estate transactions.
- Assisted coworkers and staff members with special tasks on daily basis.
- Volunteered to help with special projects of varying degrees of complexity.
- Established administrative work procedures to track staff's daily tasks.
Education
High School Diploma -
South Walton High School
Santa Rosa Beach, FL05.2012
Skills
- Business Administration
- Meeting Planning
- Expense Reporting
- Administrative Support
- Invoice Processing
- Scheduling
- Customer Service
- Office Management
- Social Media Management
- Schedule Management
- Multi-Line Phone Proficiency
- Accounting
- Bookkeeping
- Resourceful
- Strong Problem Solver
Timeline
Executive Assistant and Office Manager
Furniture South
10.2021 - Current
Member Service Representative
All In Credit Union
08.2020 - 10.2021
Real Estate Assistant
Sandestin Real Estate
05.2012 - 09.2019
High School Diploma -
South Walton High School
Similar Profiles
Lilia BetancourtLilia Betancourt
Customer Service Representative at South Shore FurnitureCustomer Service Representative at South Shore Furniture
Steven HarrisonSteven Harrison
Inventory Manager at 1915 South - Ashley FurnitureInventory Manager at 1915 South - Ashley Furniture
Joshua AllenJoshua Allen
Material Handler at South Shore Furniture (Laid Off)Material Handler at South Shore Furniture (Laid Off)
Heather DeCarlo BSN RNHeather DeCarlo BSN RN
RN Clinical Care Coordinator at Acentra HealthRN Clinical Care Coordinator at Acentra Health
Amelia DykesAmelia Dykes
In-Home Nanny at Private Family ClientIn-Home Nanny at Private Family Client