Brooke Carson

• Called countless new customer leads with extensive product knowledge, sparking meaningful conversation, often moving the customer on to the next step in the NCS process.
• Consistently exceeded metrics-

- handled outbound calls, with a team average of

- conversion rate, with a team average of

• Supported Inside Sales Access team during product launch, resulting in-

- 1,270 handled outbound calls, with a team average of 1,118.

- 956 GetRx Movemements, with a team average of 791

• Skilled in customer service, multitasking efficiently in fast-paced environments, and ensuring guest satisfactory.
• Serve Safe Certified

• Provided tailored policy recommendations to clients, built customer relationships, and experienced closing sales.
• Responsible for making 50+ outbound calls per day to contact potential clients and book follow-up calls.