Brooke Carter
In & Outbound Call Representative
Pittsburgh,PA
Summary
Proven healthcare provider and administrative professional with a track record of streamlining operations to enhance patient care and service delivery at Healthcare Systems and Mellon Bank. Skilled in computer applications and interpersonal communication, adept at improving patient wellbeing and customer satisfaction. Demonstrated ability to manage complex tasks with a friendly, positive attitude, significantly impacting operational efficiency. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
25
25
years of professional experience
Work History
Healthcare Provider
Healthcare Systems
09.2019 - 03.2020
- Utilized superior interpersonal skills to establish rapport and place patients at ease in stressful situations
- Checked patient pulse, temperature and respiration to take measurement of body's basic functions
- Watched clients closely to detect behavioral changes or clinical symptoms indicating illness or injury
- Gave advice and assistance to patients with regard to diet, exercise and other homeopathic factors
- Taught family members appropriate ways to lift, turn and re-position patients
- Prescribed medication for treatment of various conditions, diseases and ailments
- Collaborated with other healthcare professionals to provide comprehensive patient care
- Managed ongoing care of patients with chronic issues of varying severity and treatment requirements
- Improved patients' wellbeing by advising on medical and lifestyle issues impacting current health
- Documentation and Reporting
- Symptom Assessment and Evaluation
- Preventative Care
- Verbal and Written Communication
- Wound Care
- First Aid and CPR
- Coaching and Mentoring
- Team Building
- Break down of financial reports
- Responsible for daily check run
- Getting balanced before deadline
- 300 Million dollar check runs that needed troubleshooting daily
- Worked with patients and families to design care plans
- Met with patients to determine specific medication, treatment and recovery needs.
Benefits Disbursements Payments Clerk
Mellon Bank
06.1998 - 02.2008
- Improved operations by working with team members and customers to find workable solutions
- Resolved interpersonal conflicts by listening, finding common ground and building relationships
- Improved profit margins by streamlining operations and workflow
- Juggled multiple projects and tasks to ensure high quality and timely delivery
- Recognized by management for providing exceptional customer service
- Prioritized and organized tasks to efficiently accomplish service goals
- Answered numerous calls per shift to assist with customer questions and concerns regarding their 401K
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Associate of Science - Biblical Studies & Christian Ministry
Indiana Wesleyan University
Marion, IN04.2023
Skills
- Organization and Time Management
- Computer Skills
- Friendly, Positive Attitude
- Attention to Detail
- Relationship Building
- Dependable and Responsible
Timeline
Healthcare Provider
Healthcare Systems
09.2019 - 03.2020
Benefits Disbursements Payments Clerk
Mellon Bank
06.1998 - 02.2008
Associate of Science - Biblical Studies & Christian Ministry
Indiana Wesleyan University
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