Brooke Cates
Fort Mitchell,AL
Summary
Experienced and dedicated Medical Office Assistant and Administration Specialist with a comprehensive understanding of medical terminology, scheduling, data confidentiality, and privacy practices. Proficient in reviewing patient information while ensuring confidentiality. Adept at efficiently managing administrative tasks, contributing to the smooth operation of medical offices.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Achievement Therapy Center
10.2023 - 10.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed phone and email correspondence and handled incoming and outgoing faxes.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Called patients to confirm scheduled appointments day in advance.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Received, recorded and filed medical payments by check, cash, and credit card.
Front Desk Receptionist
Alaska Family Dermatology
06.2023 - 10.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Deli Clerk
H-E-B
06.2020 - 06.2021
- Greeted customers at the counter to fulfill requests and answer questions
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures
Manager
Chicken Shack
10.2017 - 01.2020
- Maintained health and food safety standards and strictly followed sanitation and food safety guidelines as required by regulatory agencies and company
- Managed cash and checks with accuracy and integrity when closing tills
- Kept guest and work areas clean, organized, and sanitized per established standards
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas
- Developed and maintained relationships with customers and suppliers through account development.
Manager and Team Member
Taco Bell
06.2016 - 10.2017
- Managed and mentored 8 employees on company policies, role responsibilities, and effective customer service strategies
- Kept facility compliant with health codes, sanitation requirements, and license regulations, alleviating potentially heavy fines
- Provided excellent customer service by greeting customers and meeting quality expectations
Education
Medical Front Office Assistant and Administration Specialist Program - NHA – CMAA Certified
MedCerts
Livonia, MI04.2023
High School Diploma and Honors Diploma - undefined
Mazama High School
Klamath Falls, OR06.2018
Skills
- Medical ethics
- HIPAA/HITECH compliance
- Medical office scheduling
- Patient information verification
- Insurance coverage verification
- Medical records filing
- Financial procedures
- General office procedures
- Microsoft Word
- Document editing and preparation
- Microsoft Excel
- Information organization
- Microsoft Outlook
- Professional email communication
Timeline
Administrative Assistant
Achievement Therapy Center
10.2023 - 10.2024
Front Desk Receptionist
Alaska Family Dermatology
06.2023 - 10.2023
Deli Clerk
H-E-B
06.2020 - 06.2021
Manager
Chicken Shack
10.2017 - 01.2020
Manager and Team Member
Taco Bell
06.2016 - 10.2017
High School Diploma and Honors Diploma - undefined
Mazama High School
Medical Front Office Assistant and Administration Specialist Program - NHA – CMAA Certified
MedCerts
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