Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Brooke Chenault

Columbus,Ohio

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

13
13
year of professional experience

Work History

Customer Service Representative

Safelite Solutions
09.2021 - 06.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.

Cook

Little Caesars Pizza
11.2020 - 03.2021
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Created identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.

Customer Service Representative

ContactUS Communications
08.2020 - 12.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recommended products to customers, thoroughly explaining details.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.

Education

High School Diploma -

Mifflin High School
06.

Skills

  • Upbeat and Positive Personality
  • Customer Retention Strategies
  • Needs Assessment
  • Call Documentation
  • Calm and Professional Under Pressure
  • Order and Refund Processing
  • Building Customer Trust and Loyalty
  • Efficient and Detail-Oriented
  • Understanding Customer Needs
  • Issue and Complaint Resolution
  • POS Systems and Ordering Platforms
  • Microsoft Windows

Timeline

Customer Service Representative

Safelite Solutions
09.2021 - 06.2022

Cook

Little Caesars Pizza
11.2020 - 03.2021

Customer Service Representative

ContactUS Communications
08.2020 - 12.2020

High School Diploma -

Mifflin High School

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Brooke Chenault