Summary
Overview
Work History
Education
Skills
Timeline
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BROOKE CHERAMIE

New Orleans,LA

Summary

Dynamic leader dedicated to fostering a collaborative team culture through clear communication and effective delegation. Proven track record in optimizing operational efficiency and implementing cost-reduction strategies that enhance organizational performance. Recognized for cultivating an environment that encourages teamwork and consistently delivers exceptional results. Skilled in navigating complex business challenges with strong problem-solving abilities and sound judgment, contributing to overall company success.

Overview

19
19
years of professional experience

Work History

Assistant General Manager

Acme Oyster House
09.2024 - Current
  • Oversaw daily operations to ensure exceptional guest experiences and adherence to service standards.
  • Developed and implemented training programs for staff, enhancing service delivery and operational efficiency.
  • Led initiatives to improve customer satisfaction through feedback analysis and targeted action plans.
  • Managed scheduling and staffing to align workforce with business demands, ensuring optimal coverage during peak hours.
  • Mentored junior staff, fostering a culture of continuous improvement and accountability within the team.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.

General Manager

Acme Oyster House
04.2013 - 09.2023
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

General Manager

Tj Ribs
07.2006 - 03.2013
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Education

Bachelor Of General Studies - History

Nicholls State University
Thibodaux, LA
12.2004

Skills

  • Profit and Loss Accountability
  • Strategic Planning
  • Operations Management
  • Strong leadership experience
  • Team leadership expert
  • Staff development

Timeline

Assistant General Manager

Acme Oyster House
09.2024 - Current

General Manager

Acme Oyster House
04.2013 - 09.2023

General Manager

Tj Ribs
07.2006 - 03.2013

Bachelor Of General Studies - History

Nicholls State University

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