Brooke Clark
Knoxville,TN
Summary
To seek and maintain a career that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I am a focused professional with strong background in employee relations and payroll processing. Offers good organizational and communication skills.
Overview
10
10
years of professional experience
Work History
Staff Auditor
Home Federal Bank Of TN
10.2022 - Current
- Enhanced audit efficiency by implementing risk-based audit approaches and streamlining processes.
- Identified internal control weaknesses, providing recommendations for improvements to management.
- Assisted in the planning and execution of annual audit plans, prioritizing high-risk areas for review.
- Collaborated with cross-functional teams to address complex business issues during audits.
- Communicated audit findings clearly and concisely through written reports and oral presentations to management.
- Supported external auditors by providing requested documentation and responding to inquiries.
- Reduced potential fraud risk by conducting thorough reviews of cash handling procedures.
- Promoted a culture of ethical behavior by performing confidential investigations into potential misconduct allegations.
- Analyzed data and findings to prepare reports detailing financial information.
Store Manager
Marshall’s
10.2019 - 09.2022
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Operations Manager
Marshalls
04.2014 - 10.2019
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Education
Associate of Science - Business Administration And Management
Pellissippi State Community College
Knoxville, TN04.2014
Skills
- Knowledgeable in kronos, Talent Management acquisition, and excel
- Policy Implementation
- Recruitment
- Recruitment Strategies
- Payroll coordination
- Onboarding and Orientation
- Staff Training and Development
- Team Leadership
- Schedule Management
- New Employee Orientation
- Benefits Administration
- Payroll Administration
- Employee Relations
Timeline
Staff Auditor
Home Federal Bank Of TN
10.2022 - Current
Store Manager
Marshall’s
10.2019 - 09.2022
Operations Manager
Marshalls
04.2014 - 10.2019
Associate of Science - Business Administration And Management
Pellissippi State Community College
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