Brooke Clarke-Youngman
Center City,MN
Summary
Dedicated Medical Support Specialist with a proven track record at Advanced Dermatology Care, excelling in patient-focused care and database administration. Enhanced clinic efficiency and patient satisfaction through innovative process improvements and compassionate communication. Skilled in electronic charting and interpersonal relations, consistently contributing to superior team performance and patient outcomes.
Energetic and compassionate individual with knack for providing exceptional support in medical settings. Understanding of medical terminology and patient care procedures, alongside proficiency in handling medical documentation and scheduling. Dedicated to positively impacting patient experiences and ensuring smooth clinical operations.
Overview
6
6
years of professional experience
Work History
Medical Support Specialist
Advanced Dermatology Care
White Bear Lake, MN
01.2019 - 01.2021
- Maintained strict confidentiality of sensitive patient information in accordance with HIPAA guidelines.
- Fostered strong relationships with external healthcare providers, enhancing the collaborative approach to patient care.
- Boosted clinic efficiency by coordinating referrals for specialist consultations or additional testing as required.
- Streamlined laboratory processes by collecting specimens efficiently while adhering to proper handling procedures for accurate results.
- Facilitated smooth transitions between shifts by providing thorough handoffs to incoming staff members about ongoing patient needs or concerns.
- Assisted in the training of new hires, sharing expertise in medical support techniques to improve overall team performance.
- Contributed to a positive work environment through effective communication, teamwork, and problem-solving skills.
- Provided compassionate care to patients, addressing concerns and answering questions to ensure understanding of treatment plans.
- Supported clinical staff by preparing sterile instruments, setting up examination rooms, and assisting with procedures as needed.
- Improved patient care by accurately recording medical histories and updating electronic health records.
- Assisted physicians in conducting physical examinations and diagnostic tests, ensuring accuracy and attention to detail.
- Streamlined office operations by organizing patient files, maintaining supplies inventory, and managing daily administrative tasks.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collected and documented patient medical information such as blood pressure and weight.
Nursing Assistant
Windy Acres Assisted Living
Forest Lake, MN
03.2015 - 02.2020
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Skillfully operated medical equipment, such as glucose monitors and blood pressure cuffs, ensuring accurate data collection for informed decision-making by healthcare providers.
- Documented care actions by completing records and logs in medical software system.
- Assisted in the training of new Nursing Assistants, sharing knowledge of best practices to improve overall department performance.
- Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
- Enhanced patient recovery with diligent wound care and infection control practices.
- Supported end-of-life care, offering emotional support to patients and families during difficult times.
- Supported patient mobility, reducing risk of falls and facilitating physical therapy exercises.
- Collaborated with interdisciplinary healthcare teams to provide comprehensive patient care.
- Assisted with diagnostic procedures, ensuring patient comfort and compliance with medical protocols.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Documented patient information and care activities in electronic health record.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Followed directions of licensed nurses to administer medications and treatments.
Education
High School Diploma -
Rockford High School
Rockford, MN Skills
- Patient-focused care
- Interpersonal communication
- Adaptability in healthcare settings
- Healthcare ethics
- Database administration
- Responding to emergencies
- Patient assessments
- Electronic charting
- Professionalism
Timeline
Medical Support Specialist
Advanced Dermatology Care
01.2019 - 01.2021
Nursing Assistant
Windy Acres Assisted Living
03.2015 - 02.2020
High School Diploma -
Rockford High School
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