Brooke Clem
Federal Way,WA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs.
Overview
10
10
years of professional experience
Work History
Patient Access Representative
CHI Franciscan Heart & Vascular Associates
06.2022 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Providing excellent customer service by promptly answering patient inquiries.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Trained new staff on hospital processes and procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Responded to inquiries by directing calls to appropriate personnel.
- Helped address client complaints through timely corrective actions and appropriate referrals.
Personal Banker
WAFD
01.2019 - 06.2022
- Started at WAFD as a teller and was promoted to Personal Banker with in the first year of employment.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Cross-sold bank products and services to meet customer needs and provide options.
- Promoted financial products by maintaining excellent service offering knowledge.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
- Monitored customer accounts to detect irregularities or suspicious activity.
Women's Apparel Lead
Nike Factory Store
11.2013 - 01.2019
- During my years of employment with Nike, I was promoted to several different positions. Starting out as a seasonal employee, Fulltime athlete, Fulltime Front End Cashier, Fulltime Shipping and Receiving, and then onto Women's apparel Lead. In these roles I....
- Followed company work processes to receive, open and unpack boxes, cartons and totes, stock merchandise, restock and rotate merchandise on shelves and build merchandise displays.
- Assisted in implementation and maintenance of planograms.
- Provided superior customer service leadership by greeting and assisting customers.
- Operated cash register and scanner to itemize and total customers' purchases, collect payment from customers and make change and bag merchandise.
- Opened and closed store under specific direction of store manager.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Designed and merchandised displays along with putting together collections.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Education
High School Diploma -
Timberline High School
Lacey, WA06.2001
Skills
- Schedule New Patients from PCP referrals
- Schedule establish patients for any and all testing requested by Cardiologists
- Reschedule patients to meet providers needs
- Insurance Verification
- Organization and Time Management
- Outbound Calling
- Patient Registration
Timeline
Patient Access Representative
CHI Franciscan Heart & Vascular Associates
06.2022 - Current
Personal Banker
WAFD
01.2019 - 06.2022
Women's Apparel Lead
Nike Factory Store
11.2013 - 01.2019
High School Diploma -
Timberline High School
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