Brooke Cluff
Summary
Versatile professional with 14+ years of experience in hospitality and office management. Skilled in delivering exceptional customer service, upselling, multi-tasking in fast-paced environments, and managing administrative operations. Highly organized, detail-oriented, and experienced in team coordination. Academic focus in Deaf Studies and ASL/English Interpreting.
Overview
16
16
years of professional experience
Work History
Server / Bartender
Bear Roots Tavern
Escondido, CA
10.2024 - Current
- Delivered high-quality service in a fast-paced environment
- Increased sales through menu recommendations and promotions
- Handled cash and transactions accurately
- Coordinated team workflow for smooth operations
Office Manager
Easy Flow, Trenchless Rehab
Poway, CA
07.2020 - 08.2024
- Managed payroll and benefits for 40+ employees
- Oversaw accounts, vendor payments, and reconciliations
- Coordinated scheduling, dispatch, and office workflow improvements
- Recruited, trained, and supervised staff
Install Coordinator
ASI Hastings
San Diego, CA
05.2017 - 07.2020
- Scheduled and coordinated 100+ HVAC/plumbing installations annually
- Liaised with clients and technicians to ensure smooth project execution
- Streamlined team scheduling and reduced delays
Assistant Office Manager
East Coast Construction SD
Melbourne, FL
07.2014 - 03.2017
- Managed project timelines, crew assignments, and daily office operations
- Maintained inventory, processed invoices, and assisted with payroll
- Coordinated subcontractors for contract compliance
- Supported clients directly, resolving issues and managing follow-ups
Server
Red Robin
Melbourne, FL
02.2010 - 07.2014
- Delivered efficient table service and maintained high guest satisfaction
- Promoted menu items to enhance guest experience and revenue
- Managed order accuracy, cash handling, and closing procedures
- Collaborated with team to ensure smooth daily operations
Education
A.S. - American Sign Language/English Translation & Interpreting Studies
Palomar College
San Marcos, CA01-2025
A.A. - Deaf Studies
Palomar College
San Marcos, CA06-2025
Skills
- Guest service excellence
- Menu upselling
- Cash management
- Order processing
- Transaction accuracy
- Staff coordination
- Workflow optimization
- High-volume operations
- Accounts payable and receivable
- Budget management
- Contract oversight
- Inventory management
- Workflow enhancement
- Office operations management
- Team supervision
- Policy implementation
Languages
- American Sign Language
Timeline
Server / Bartender
Bear Roots Tavern
10.2024 - Current
Office Manager
Easy Flow, Trenchless Rehab
07.2020 - 08.2024
Install Coordinator
ASI Hastings
05.2017 - 07.2020
Assistant Office Manager
East Coast Construction SD
07.2014 - 03.2017
Server
Red Robin
02.2010 - 07.2014
A.S. - American Sign Language/English Translation & Interpreting Studies
Palomar College
A.A. - Deaf Studies
Palomar College
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