BROOKE CODY
Burlington,United States
Summary
Dynamic food service professional driven toward continuous improvement and committed to going above and beyond to complete tasks and assist other team members. Well-versed in standard food prep techniques and safe food handling standards. Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem solving skills.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Domino's Pizza
10.2023 - 06.2026
- Oversaw daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored new staff on best practices and operational procedures.
- Implemented process improvements that enhanced team productivity and reduced errors.
- Managed inventory control, optimizing stock levels to minimize waste and cost.
- Oversaw daily operations to maintain store cleanliness and organization.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Team Member
Bojangles'
12.2024 - 06.2025
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated kitchen equipment efficiently, maintaining high standards of food safety and hygiene.
- Collaborated with team members to optimize workflow and enhance operational efficiency during peak hours.
- Learned all required tasks quickly to maximize performance.
- Worked different stations to provide optimal coverage and meet production goals.
Shift Leader
Papa John's Pizza
10.2021 - 08.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Handled cash register operations by applying coupons, giving customer totals and processing cash and credit card payments.
- Shared information with customers about menu items, preparation methods and ingredients.
- Oversaw inventory and restocked ingredients following First-In First-Out (FIFO) method to minimize spoilage.
- Completed training to learn additional techniques for making new and seasonal items.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customer.
- Set up and broke down registers, counted money and balanced revenue.
- Opened and closed store in independent and accurate fashion.
- Reported to each shift on time and ready to work.
- Oversaw talented team by actively communicating information, offering remedies and delivering positive feedback.
- Kept employees operating productively ad working on task to meet business and customer needs.
Restaurant Customer Service Representative
Papa John's Pizza
09.2020 - 09.2021
- Oversaw daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored new staff on best practices and operational procedures.
- Implemented process improvements that enhanced team productivity and reduced errors.
- Managed inventory control, optimizing stock levels to minimize waste and cost.
- Oversaw daily operations to maintain store cleanliness and organization.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
High School Diploma - undefined
Hugh M Cummings High School
Burlington06.2014
Skills
- Teamwork
- Leadership
- Fast Learner
- Customer Service
- Monetary Transactions
- Opening and Closing Procedures
- Inventory Procedures
- Safe Food Handling
- Customer Handling
- POS Systems
Timeline
Team Member
Bojangles'
12.2024 - 06.2025
Assistant Manager
Domino's Pizza
10.2023 - 06.2026
Shift Leader
Papa John's Pizza
10.2021 - 08.2023
Restaurant Customer Service Representative
Papa John's Pizza
09.2020 - 09.2021
High School Diploma - undefined
Hugh M Cummings High School