Summary
Overview
Work History
Education
Skills
i would prefer to work remotely.
Timeline
Generic

Brooke Cole

Jacksonville,NC

Summary

I am an impeccable service worker passionate about the well being of others, have a strong history of exemplary service in restaurant establishments, and looking to broaden my skill set. I have learned to be exceptional at maintaining professional and respectful boundaries in uncomfortable circumstances. Committed to upholding highest standards of customer service by engaging in positive, understanding and diligent conversations to ensure customer satisfaction. I am seeking and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Bartender/Server

Enza's Italian Resturant
02.2023 - Current
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Continuously updated knowledge of industry trends, introducing new cocktails and techniques to the menu.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
  • Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.

Kitchen Manager

Timeout Sports Bar
12.2021 - 05.2022
  • Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
  • Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
  • Enhanced customer satisfaction with attentiveness to dietary restrictions and allergen concerns in menu offerings.
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
  • Streamlined kitchen operations through regular equipment maintenance checks, minimizing downtime due to malfunctions or repairs.
  • Increased overall profitability with effective budget management, including cost control strategies for purchasing and labor expenses.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Server/Bartender

Hurricanes Grill And Wings
03.2019 - 11.2021
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing seating arrangements.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Kitchen Staff Member

Tazikis Mediterranean Cafe
09.2020 - 10.2021
  • Improved kitchen efficiency by streamlining food preparation processes and implementing best practices.
  • Enhanced customer satisfaction with timely meal preparation and consistent quality.
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
  • Collaborated with team members to ensure seamless coordination during peak service hours.
  • Received commendations from management for exceptional work ethic and dedication to the kitchen team''s success.
  • Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
  • Trained new hires on kitchen procedures, equipment usage, and safety protocols, fostering a supportive learning environment.
  • Enhanced customer satisfaction by consistently providing high-quality food and maintaining a clean, organized kitchen environment.
  • Contributed to increased sales by ensuring timely food preparation and adhering to strict quality standards.
  • Followed all safety protocols and maintained a safe working environment, reducing the risk of accidents or injuries.
  • Enhanced kitchen efficiency by preparing ingredients and assembling dishes according to recipes.
  • Streamlined dish assembly with proper portioning and presentation, contributing to consistent quality.

Education

High School Diploma -

Mandarin High School
Jacksonville, FL
06.2020

Skills

  • Emotional Intelligence
  • Customer Needs Assessment
  • Effective Communication
  • Telephone Etiquette
  • Suggestive Selling
  • Payment Processing
  • Cash Management Systems
  • ID Verification

i would prefer to work remotely.

I have a son that is almost two years old, and we would like to keep him out of daycare to ensure he is healthy and happy. Working from home or having a split office/remote position would ensure that i can keep him this way as well as helping him learn and grow into his wonderful personality. Thank you for your time and understanding! 

Timeline

Bartender/Server

Enza's Italian Resturant
02.2023 - Current

Kitchen Manager

Timeout Sports Bar
12.2021 - 05.2022

Kitchen Staff Member

Tazikis Mediterranean Cafe
09.2020 - 10.2021

Server/Bartender

Hurricanes Grill And Wings
03.2019 - 11.2021

High School Diploma -

Mandarin High School

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Brooke Cole