Brooke Cole
Summary
Efficient billing professional with 14 years of experience. Productive and diligent with passion for resolving discrepancies through attention to detail and creative problem-solving. Experienced in managing efficient billing and posting processes. Passionate about perpetuating company values through impeccable work ethic and drive.
Overview
16
16
years of professional experience
Work History
Insurance Billing Coordinator
Dr. Bruce W. Barton, M.D., Inc.
12.2019 - Current
- Assisted clients with understanding complex insurance policies, effectively addressing concerns or questions.
- Assisted in training new employees on insurance billing procedures, ensuring a seamless transition into their roles.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
- Prepared insurance claims for submission to clearinghouses or insurance companies.
- Referenced monthly aging reports to follow up on unpaid claims and obtain maximum reimbursement.
- Enhanced customer satisfaction by efficiently handling insurance claims and processing policy updates.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Posted payments to accounts and maintained records.
- Processed and recorded new policies and claims.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
Medical Receptionist
Dr. Bruce W. Barton, M.D., Inc.
10.2013 - 12.2019
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed multi-line phone system and pleasantly greeted patients.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Assisted with medical coding and billing tasks.
Receptionist
Internal Medicine Associates
08.2010 - 09.2013
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Safeguarded sensitive information by adhering to strict confidentiality protocols regarding client records and personnel files.
- Communicated with clients, and updated client records.
- Answered large volume of incoming calls daily on central telephone system and directed calls accordingly.
- Handled cash transactions and maintained sales and payments records accurately.
- Coordinated with clinical teams to ensure proper documentation was received for accurate coding and claim submissions, reducing delays in reimbursements.
- Collected payments and applied to patient accounts.
- Delivered timely and accurate charge submissions.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
Teacher's Assistant
St. James Episcopal Day School
10.2008 - 08.2010
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Copied, organized and distributed classroom assignments or other paperwork.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Taught children to organize toys, wash hands, and share by leading by example.
- Provided support during naptime routines, ensuring a peaceful environment for restful sleep.
- Enforced rules and managed behavior through developmentally appropriate discipline.
Education
No Degree - Early Childhood Education
Louisiana State University At Alexandria
Alexandria, LANo Degree - Early Childhood Education
Louisiana College
Pineville, LANo Degree - General Studies
North Lake College
Irving, TXHigh School Diploma -
The Academy of Irving (Jack E. Singley Academy)
Irving, TX06.2006
Skills
- Claim submission
- Patient confidentiality
- Insurance Verification
- Data entry proficiency
- Denial Management
- Verbal Communication
- Accounts receivable management
- Medical coding knowledge
- Payment posting
- Customer Service
Timeline
Insurance Billing Coordinator
Dr. Bruce W. Barton, M.D., Inc.
12.2019 - Current
Medical Receptionist
Dr. Bruce W. Barton, M.D., Inc.
10.2013 - 12.2019
Receptionist
Internal Medicine Associates
08.2010 - 09.2013
Teacher's Assistant
St. James Episcopal Day School
10.2008 - 08.2010
No Degree - Early Childhood Education
Louisiana State University At Alexandria
No Degree - Early Childhood Education
Louisiana College
No Degree - General Studies
North Lake College
High School Diploma -
The Academy of Irving (Jack E. Singley Academy)
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