Brooke Colina
Eustis,FL
Summary
Professional with strong background in emergency response and communication, adept at managing high-stress situations effectively. Skilled in operating dispatch systems, handling multiple tasks with precision, and maintaining clear, calm communication. Dependable team player focused on collaboration and adaptability, ensuring seamless operations and optimal outcomes in rapidly changing environments. Valued for problem-solving abilities, quick decision-making, and unwavering commitment to public safety.
Overview
7
7
years of professional experience
1
1
Certification
Work History
911 Emergency Dispatcher
Key West Police Department
02.2022 - Current
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
- Mitigated potential risks during crisis situations by calmly gathering pertinent information from callers and relaying it accurately to responding units.
- Developed strong relationships with first responder teams through regular communication and mutual respect during emergency situations.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Promoted a professional work environment by adhering to strict confidentiality policies and maintaining sensitive information securely.
- Strengthened teamwork among dispatch staff through collaboration on complex cases requiring coordinated efforts from multiple agencies.
- Reduced errors in dispatch procedures by maintaining accurate records of all emergency calls, resource allocations, and incident outcomes.
- Proved successful working within tight deadlines and a fast-paced environment.
- Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
Front Desk Agent
Bluegreen Resorts
12.2020 - 04.2021
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Preschool Teacher's Assistant
Ingenuity Preschool
01.2019 - 03.2020
- Supervised children during in-classroom activities and on playground.
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Engaged and entertained children through recreational and educational activities.
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
- Communicated with parents to inform about child's progress and classroom behavior.
- Prepared for lessons by gathering educational materials and setting up equipment.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
Cashier
Southern Hill Farms - Blueberries
06.2018 - 03.2020
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
High School Diploma -
Apopka High School
Apopka, FL05-2020
Skills
- Memory retention
- Prioritization
- Typing speed
- Critical thinking
- Problem-solving
- Works Well Under Pressure
- Teamwork and collaboration
- Active listening
- Stress tolerance
- Computer skills
- Information intake
- Data entry proficiency
- Decision-making
- Medical assistance
- Attention to detail
Certification
- EMD - Advanced Emergency Medical Dispatcher -National Certification
- PST - Public Safety Telecommunicator - State Certification
- Fundamentals of Tactical Dispatch - National Certification
- Autism Awareness Certification
- FCIC/NCIC Full Access Certification (Florida Crime Information Center and National Crime Information Center)
- BLS Certification
- Pandemic, Epidemics, and Outbreaks Certification
- Mechanism of Injury Certification
Languages
English
Timeline
911 Emergency Dispatcher
Key West Police Department
02.2022 - Current
Front Desk Agent
Bluegreen Resorts
12.2020 - 04.2021
Preschool Teacher's Assistant
Ingenuity Preschool
01.2019 - 03.2020
Cashier
Southern Hill Farms - Blueberries
06.2018 - 03.2020
High School Diploma -
Apopka High School
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