Brooke Collins
Plainfield,IL
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
13
13
years of professional experience
Work History
Small ＆ Medium Business Direct Sales-Retention
Comcast Business
Work From Home
11.2022 - Current
- Uses active listening, empathy and assumes ownership of customer issues through to resolution
- Meets or exceeds budgeted retention sales goals for all product lines
- Demonstrates strong problem solving skills when faced with challenging situations or complex inquiries from customers
- Establish positive relationships with customers through effective communication techniques
Stay At Home Mom
Stay At Home Mom
Plainfield, IL
04.2021 - 11.2022
Comcast Sr. Sales Consultant
Xfiinity
Bolingbrook IL
03.2017 - 04.2021
- Provided superior customer service with all customer interactions
- Deep understanding of Xfinity products and services; effectively inform and educated customers
- Set high standard by meeting or exceeding sales & customer satisfaction goals
- Developed strong product knowledge to better advise customers about solutions for their needs
- Developed and implemented sales strategies to increase customer satisfaction
Groupon Inbound Sales Representative
Groupon
Chicago IL
01.2016 - 03.2017
Xfiinity
- Primary owner of Groupon’s relationship with merchants
- Developed familiarity with merchants’ business including but not limited to products and/or services, consumer demographics, consumer ratings, points of competitive differentiation, merchant economic model, and revenue and profit drivers
- Understood and applied concepts of deal structure and strategy that were proven models for successful achievement of merchant’s desired outcomes
Stay At Home Mom
Stay At Home Mom
Plainfield, IL
12.2014 - 01.2016
Comcast Regional Telesales
Comcast
Schaumburg, IL
11.2010 - 12.2014
- Responsible for selling and promoting Comcast products with focus on video, high-speed Internet and phone services
- Increased product penetration in designated territories through sales to existing customers, at times adding multiple lines of service
- Top quarterly award per quarter active
- Maintained exceptional sales by exceeding quota in excess of 150% to quota
- Developed clientele base through outside prospecting
- Increased revenue per order agreement by add-ons
- Trained and excelled in selling value over cost
- Maintained zero escalations per quarter
- Maintained 100% compliance each call/sale.
Education
Bachelor of Science - Business Management
University of Phoenix
Schaumburg, IL06.2017
General Studies
Joliet Junior College
Joliet, IL08.2005
General Studies
Illinois State University
Bloomington, IL08.2004
Skills
- Excellent Communication
- Friendly, Positive Attitude
- Customer Service
- Problem Resolution
- Relationship Building
- Customer Retention
- Sales Expertise
- Complex Problem-Solving
- Product and Service Knowledge
- Exceeds Sales Goals
Timeline
Small ＆ Medium Business Direct Sales-Retention
Comcast Business
11.2022 - Current
Stay At Home Mom
Stay At Home Mom
04.2021 - 11.2022
Comcast Sr. Sales Consultant
Xfiinity
03.2017 - 04.2021
Groupon Inbound Sales Representative
Groupon
01.2016 - 03.2017
Stay At Home Mom
Stay At Home Mom
12.2014 - 01.2016
Comcast Regional Telesales
Comcast
11.2010 - 12.2014
Bachelor of Science - Business Management
University of Phoenix
General Studies
Joliet Junior College
General Studies
Illinois State University
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