Brooke Colwell
Batesburg,SC
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Also bring the bilingual aspect to the workplace by being able to service Spanish speaking customers.
Overview
10
10
years of professional experience
Work History
Customer Service Associate
Waffle House
04.2014 - 08.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Informed customers about special promotions and provided detailed information for various products.
- Provided training and support to new associates to help provide high-quality customer service.
- Increased revenue by cross-selling and upselling products and services.
- Delivered prompt service to prioritize customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Unloader Associate
Walmart
06.2012 - 07.2013
- Unloaded packages with care and placed in proper staging area.
- Handled packages with care while transporting from truck to loading dock.
- Loaded packages onto pallets and into staging areas as directed.
- Maintained organized work area by storing equipment safely and properly.
Cashier Team Lead
McDonald's Restaurant
04.2009 - 03.2010
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
Education
High School Diploma -
Dickson County High School
Dickson, TN05.2005
Skills
- Invoice Preparation and Processing
- Calm and Professional Under Pressure
- POS Systems and Ordering Platforms
- Sales and Upselling
- Merchandise Upselling
- Verbal Communication
- Reading Comprehension
- Hospitality and Accommodation
- Policy and Procedure Adherence
- Customer Service
- Spanish Speaking
- Process Transactions
- Speaking Clearly
- Understanding Customer Needs
- Interpretation and Translation Services
- Money handling abilities
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Associate
Waffle House
04.2014 - 08.2019
Unloader Associate
Walmart
06.2012 - 07.2013
Cashier Team Lead
McDonald's Restaurant
04.2009 - 03.2010
High School Diploma -
Dickson County High School
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