Brooke Conley
South Milwaukee,WI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Accomplished leader skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
19
19
years of professional experience
Work History
Payroll Specialist
Jung Express
09.2022 - 06.2023
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Monitored customer accounts to identify and rectify billing issues.
- Provided excellent customer service, developing and maintaining client relationships.
- Worked with multiple departments to check proper billing information.
- Processed and verified invoices to secure accuracy of billing information.
Warehouse Picker
Amazon
02.2022 - 09.2022
- Used scanners to quickly locate and track items in warehouse.
- Collaborated with team members to achieve daily pick and pack goals.
- Prepared orders by processing requests, pulled materials from warehouse, and prepared shipments.
- Kept tidy and organized warehouse to comply with cleanliness standards.
- Completed cycle counts.
Assistant Store Manager
Walgreens
03.2004 - 06.2021
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Trained new employees on proper protocols and customer service standards.
- Monitored daily cash discrepancies and inventory shrinkage.
Education
High School Diploma -
06.2001
Skills
- Recordkeeping
- Period-End Reporting
- Billing
- Training and Development
- Excellent Writing Skills
- Timecard Management
- Improve Performance
- Hiring and Training
- Pricing and Markdowns
- Employee Scheduling
- Attention to Detail
- Payroll Administration and Timekeeping
- Goals and Performance
- Store Opening and Closing
- Customer Service
- Human Resource Policies
- Customer Service Management
- Shift Scheduling
- Vendor Management
- Coaching and Mentoring
- Customer Relations
- Inventory Control
- Staff Supervision
- Order Management
Timeline
Payroll Specialist - Jung Express
09.2022 - 06.2023
Warehouse Picker - Amazon
02.2022 - 09.2022
Assistant Store Manager - Walgreens
03.2004 - 06.2021
South Milwaukee High School - High School Diploma,
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