Summary
Overview
Work History
Education
Skills
Timeline
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Brooke Cooley

Huntsville,TX

Summary

Motivated business professional bringing 5+ years of entrepreneurial experience. Proven leader with engaging demeanor and success working in most demanding environments. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.

Overview

8
8
years of professional experience

Work History

Owner/Operator

Brooke Cooley Farrier Service
11.2017 - 01.2023
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and provide satisfactory services.
  • Established foundational processes for business operations.
  • Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Prepared annual budgets with controls to prevent overages.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer calls and emails to answer questions about products and services.
  • Responded proactively and positively to rapid change.

Stable Hand

Lone Star Riding School
01.2015 - 01.2018
  • Mixed and administered special food formulas to individual animals based on unique dietary needs.
  • Worked with ranch hands to clean stables and riding areas.
  • Maintained saddles, bridles and riding gear and helped fit items to specific horses.
  • Kept animal coats clean and healthy with regular washing, grooming, and trimming.
  • Administered horse medication and necessary special care.
  • Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
  • Maintained safety when using equipment and tools by following established precautions.
  • Cared for about 30 animals by feeding, watering, training, and managing.
  • Reported any property damage or concerns to supervisors and completed requested services to resolve.
  • Maintained equipment and ranch structures.
  • Cleared brush and maintained trails to keep ranch safe and accessible for animals and people.
  • Assisted laborers by loading and unloading heavy machinery and equipment.
  • Taught ranch guests basic horse riding and care techniques.
  • Observed animals and notified supervisor of signs of illness.
  • Rotated animals between grazing areas to provide enough access to food.
  • Trained part-time help in livestock care and ranch operations.
  • Administered medications to animals in treatment and documented changes in condition.
  • Answered owner animal health questions and advised on best care practices.
  • Managed medical intervention and therapy for animals in collaboration with veterinarian.
  • Restrained animals to protect veterinarians from potential harm.
  • Administer medications, vaccines and treatments as instructed by veterinarian.

Cashier

HEB Grocery Store
04.2016 - 04.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.

Education

Associate of Arts - Business Finance

Lone Star College System
Spring, TX
12.2023

Home School (GED)
Cypress, TX
10.2017

Skills

  • Budget Development/Projection
  • Operations Management
  • Financial Planning/Analysis
  • Negotiation/Sales
  • Customer Service
  • Project Management
  • Problem Resolution
  • Relationship Management

Timeline

Owner/Operator

Brooke Cooley Farrier Service
11.2017 - 01.2023

Cashier

HEB Grocery Store
04.2016 - 04.2017

Stable Hand

Lone Star Riding School
01.2015 - 01.2018

Associate of Arts - Business Finance

Lone Star College System

Home School (GED)

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Brooke Cooley