Summary
Overview
Work History
Education
Skills
Acknowledgements
Timeline
Generic

Brooke Cooper

Oklahoma City,OK

Summary

To utilize proven office skills in the areas of support or account management where contribution to organizational objectives will provide opportunities for advancement. Experienced Executive Secretary provides comprehensive administrative support to upper level team. Adept at managing calendars, preparing reports and coordinating meetings. Demonstrates excellent customer service, problem-solving, and communication skills.

Overview

15
15
years of professional experience

Work History

Executive Assistant/ Commercial Property Manager

Touchstone Management
10.2021 - Current
  • Act as primary support and close team member to lead staff in property management department to facilitate daily business operations
  • Support lead staff in brokerage, finance, development departments
  • Daily mail, banking, work orders, scheduling of vendors, data entry, errands as needed
  • Weekly monitoring of tenant rents, drafting of documents, special projects
  • Monthly reconciling, scanning/filing, insurance review, mail outs, annual projects.
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Improved office efficiency by implementing new filing systems and document management processes.
  • Assisted in the development of company policies and procedures, contributing to a more organized work environment.
  • Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.

Executive/Administrative Assistant

Partners In Planning
08.2016 - 01.2021
  • Maintain critical records for the company and maintain a procedure for the handling of sensitive data including storage and disposal
  • Greet clients and prospective clients
  • Assist advisor in building long term relationships with clients
  • Organize and prepare materials for client meetings
  • Manage the client database
  • Prepare, process, and track client new business applications
  • Service client accounts and proactively solve problems
  • Draft letters and complete mailings as directed by advisor
  • Answer the telephone and process mail
  • Plan Owners calendar, client events, marketing projects and client meetings
  • Manage proactive client and prospect marketing and communication plan on a continuing basis
  • Assist with website management and social media marketing efforts
  • Maintain a team spirit and a healthy work environment
  • Keep the office organized to increase office efficiency.

Trainer & Recruiter

Teleflora
06.2009 - 07.2016
  • Build positive working relationships with local staffing agencies to facilitate the hire of seasonal employees
  • Coordinate and attend recruiting events such as job fairs and explore advertising avenues
  • Export, data enter, and review new and returning applicant profiles for viability as a seasonal candidate
  • Administer and evaluate pre-employment assessments to ascertain the most qualified applicants
  • Create a positive candidate experience throughout the hiring process by maintaining timely communication and setting clear expectations
  • Schedule interviews and provide additional information to interested parties to allow them to make a fully informed decision to proceed to the hire process
  • Guide applicant through the completion of hire paperwork
  • Submit and review background check screenings to ensure candidates meet HR requirements
  • Offer and confirm training class to newly hired employee that best fits his or her needs
  • Submit access forms to activate computer and telephone access for all seasonal employees
  • Welcome employees and conduct orientations on initial day of training
  • Assign schedules created by the workforce team, based on agent availability, to those that successfully complete training
  • Serve as first point of contact for seasonal employees during holiday ramp
  • Calculate and submit payroll hours to appropriate agency; also, research and resolve any discrepancies
  • Reconcile invoices and submit for payment approval
  • Contact agents who are not following proper attendance procedure to determine if they are still willing and able to continue their assignment
  • Inform agents when assignments are ended due to ramp down or other factors
  • Send out notification to operations, work force, and IT departments to deactivate system access for terminated employees
  • Maintain database records for current and former employees
  • Provide appropriate reports to Consumer Direct leadership as requested
  • Gather feedback from previous employees to continue to drive positive changes to the recruiting process and overall employee experience
  • Maintain open communication with both agencies and former seasonal hires during non-peak periods
  • Create and maintain training materials and updates
  • Distribute training materials to the training team
  • Conduct a Train the Trainer program in each location
  • Prepare and maintain the training rooms/areas
  • Set up the nesting area including testing the computers, phones and headsets
  • Communicate changes to the training team
  • Submit timely reports including but not limited to the training hours report to WFO no later than 5pm on the 6th of each month, training attendance to WFO daily and any other report requested by management in a timely manner
  • Coordinate with WFO to create the holiday training schedule
  • Conduct in classroom evaluations.

Education

Diploma -

Moore High School
Moore, OK
01.2008

Skills

  • QuickBooks
  • Proficient in Microsoft Office: Word, Excel, Outlook, and PowerPoint
  • Administrative Support
  • Strategic Planning
  • Scheduling
  • Database Management
  • Mail Management
  • Business Administration

Acknowledgements

  • Volunteer for “Wonderful Projects” through Teleflora.
  • Organizational leader for volunteer program, "Moore for Christmas"
  • Active participant and volunteer for "Relay for Life"

Timeline

Executive Assistant/ Commercial Property Manager

Touchstone Management
10.2021 - Current

Executive/Administrative Assistant

Partners In Planning
08.2016 - 01.2021

Trainer & Recruiter

Teleflora
06.2009 - 07.2016

Diploma -

Moore High School

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Brooke Cooper