Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brooke Cortez

Glen Haven,WI

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Restaurant Manager

Windsor A&W Restaurant
05.2015 - Current
  • Manage Point of Sales System
  • Monitor budgets and payroll records and review financial transactions to ensure that expenditures are authorized and budgeted
  • Schedule and receive food/ beverage deliveries, checking delivery contents to verify product quality and quantity
  • Establish standards for personnel performance and customer service
  • Arrange for equipment maintenance and repairs and coordinate a variety of services such as waste removal and pest control
  • Perform personnel actions, such as hiring and firing staff, providing employee orientation, and training, and conducting supervisory activities, such as creating work schedules or organizing employee time sheets
  • Perform daily job positions such as Cook, Cashier, and Food Expeditor.
  • Improved overall customer satisfaction by implementing new service standards and staff training programs.

Correctional Food Service Leader 2

Prairie Du Chien Correctional Institute
03.2021 - 08.2022
    • Food Preparation and supervision of the preparation and distribution of food for the residents and staff
    • Maintain sanitation in the Food Service Department
    • Clean and sanitize equipment
    • Ensure that staff and residents follow food safety standards
    • Maintain security in the Food Service Department
    • Ensure locks and switches are secured
    • Train new residents on proper procedures and regulations.
    • Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.

Server/Hostess

Champps Americana
12.2014 - 05.2015
  • Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seating
  • Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly, and customers' concerns are addressed
  • Answer telephone calls and respond to inquiries or transfer calls
  • Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff
  • Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning the bathroom
  • Attend to customers in Hotel Dining Area and Room Service.

Education

Completing coursework towards associate in liberal arts (A.A.) -

Northeast Iowa Community College
Peosta, IA

High School Diploma -

Dubuque Senior High School
Dubuque, IA
05.2013

Skills

  • Serve Safe Certification for COVID-19
  • 6 years of Restaurant Management Experience
  • 12 years Food Service Experience
  • 15 years of Customer Service Experience
  • State of Wisconsin Certification Training
  • Collaboration and Teamwork
  • Problem Solving
  • Effective Communication
  • Leadership Abilities
  • Team Management
  • Adaptable

Timeline

Correctional Food Service Leader 2

Prairie Du Chien Correctional Institute
03.2021 - 08.2022

Restaurant Manager

Windsor A&W Restaurant
05.2015 - Current

Server/Hostess

Champps Americana
12.2014 - 05.2015

Completing coursework towards associate in liberal arts (A.A.) -

Northeast Iowa Community College

High School Diploma -

Dubuque Senior High School

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Brooke Cortez