Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic
Brooke Coulter

Brooke Coulter

Cape May,NJ

Summary

Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes. Expert Bartender with history of working across hospitality sector, from upscale restaurants and boutique hotels to local watering holes and large music venues. Looking to bring mixology proficiency and engaging customer service skills to challenging environment. Banquet Bartender dedicated to team success and willing to assist with all aspects of event preparation and breakdown. Successful at tending bar, managing customer requests and resolving conflicts calmly. Skilled Food and Beverage professional with strong background in restaurant, bar, catering and event serving. Prepares garnishes and sets up bars for special events. Advanced mixology knowledge, including craft cocktails and signature drinks. Friendly Bartender with exceptional mixology knowledge and customer service skills. Keep work area clean, stocked and conveniently organized at all times. Successful in delivering quality service in fast-paced environments with high-volumes of patrons. Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Banquet Bartender

Santa Rosa Country Club
06.2022 - 06.2023
  • Enhanced guest satisfaction by providing exceptional bartending services and maintaining a clean, organized bar area.
  • Increased beverage sales by demonstrating extensive knowledge of drink recipes and suggesting popular cocktail choices.
  • Streamlined bar operations by efficiently preparing and serving beverages to meet high-volume demands during events.
  • Promoted positive customer experiences with attentive service, engaging conversations, and strong problem-solving skills.
  • Managed cash handling responsibilities for the bar, ensuring accurate accounting and minimizing losses due to errors or theft.
  • Reduced inventory discrepancies by conducting regular stock checks and accurately recording all transactions related to liquor usage.
  • Collaborated with banquet staff to ensure seamless event execution, resulting in increased client satisfaction and repeat business.
  • Contributed to successful events by setting up mobile bars in various locations according to event specifications.
  • Developed rapport with guests through personalized service that met individual preferences while adhering to company guidelines.

Bartender

Santa Rosa Country Club
06.2022 - 06.2023
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
  • Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
  • Enhanced customer experience by creating visually appealing and innovative cocktails.
  • Increased bar revenue by designing seasonal drink menus that attracted new clientele.
  • Maintained an expert knowledge of classic cocktails as well as emerging trends in mixology to continually refine skillset.
  • Ensured quality control by regularly monitoring and adjusting inventory levels for optimal freshness.
  • Collaborated with kitchen staff to create pairings between cocktails and menu items, enhancing overall dining experience.
  • Trained new bartenders on mixology techniques, customer service skills, and workplace safety guidelines.
  • Prepared classic, modern and unique cocktails for each customer.

Bartender

Coyote Sonoma
08.2022 - 04.2023
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Enhanced customer satisfaction by providing personalized wine recommendations based on individual preferences and meal pairings.
  • Increased sales revenue by conducting engaging in-store wine tastings and educational events for customers.
  • Conducted in-depth research on a diverse range of wines, ensuring accurate knowledge and proper presentation to patrons.
  • Educated patrons on proper wine tasting techniques, demonstrating how to fully appreciate different flavors and nuances.

Bartender

7 Mile Brewery
03.2017 - 04.2019
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Decreased waste, following strict recipes and drink measurement protocol.
  • Consulted with managers to organize special events and promotions.
  • Recruited and trained new bartenders and barbacks and scouted and auditioned performers for various special events.

Bartender

The Establishment
03.2016 - 09.2016
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Improved and applied social media marketing strategies to increase patronage.
  • Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.

Education

Bachelor of Science - Health Sciences

American Public University System
Charles Town, WV
06.2025

High School Diploma -

Cherokee High School
Marlton, NJ
06.2012

Skills

  • Handling Difficult Customers
  • Liquor, Beer and Wine Knowledge
  • Patron Rapport
  • Ordering Bar Supplies
  • Knowledge of Craft and Microbrews
  • Outstanding Customer Service
  • Mixology Techniques
  • Anticipating Guest Needs
  • Preparing Garnishes
  • Monitoring Alcohol Consumption
  • Hospitality and Guest Service
  • Responsible Serving
  • Cash Handling and Management
  • Teamwork and Professionalism
  • Menu development
  • Preparing for events
  • Customer Service
  • Beverage Preparation
  • Event preparation
  • Organizing stock
  • Recommending wines
  • Making mixed drinks
  • Wine Recommendations
  • Exceptional Mixology
  • Alcohol Safety Regulations

Certification

  • EMT - Certified Emergency Medical Technician
  • Certified CPR / First AID Trainer


Additional Information

In addition to bartending I am an Active Duty Health service technician in the United States Coast Guard. I am a driven professional known for having exemplary communication and collaboration skills. Highly trained Health Systems Specialist providing advice and assistance to employees on clinical matters. Offering a strong background in reporting, maintaining confidential data and implementing effective solutions. Experienced Health Service Technician with over 11 years of experience in United States Coast Guard. Excellent reputation for resolving problems and improving customer satisfaction. Focused patient care professional accustomed to prioritizing and delivering basic patient care. Recognized by patients for delivering five-star patient care. I currently hold a clinic supervisor position that requires large responsibility and excellent communication. My current work hours are M-F 0630am-400pm. My availability is weekdays after 430pm and weekends. I would prefer late shifts if available.

Timeline

Bartender

Coyote Sonoma
08.2022 - 04.2023

Banquet Bartender

Santa Rosa Country Club
06.2022 - 06.2023

Bartender

Santa Rosa Country Club
06.2022 - 06.2023

Bartender

7 Mile Brewery
03.2017 - 04.2019

Bartender

The Establishment
03.2016 - 09.2016

Bachelor of Science - Health Sciences

American Public University System

High School Diploma -

Cherokee High School
Brooke Coulter