Brooke Cox
Decatur,TX
Summary
Detail-oriented Office Administrator/Payroll candidate with a strong background in organizational management. Experienced in delivering quality care to children and creating engaging activities that promote development. Committed to fostering positive relationships with families and contributing to team success.
Overview
10
10
years of professional experience
Work History
Stay at Home Parent
NA
12.2022 - Current
- Developed educational and recreational activities to promote learning and growth in children.
- Managed daily schedules, ensuring timely completion of household tasks and activities.
- Coordinated family logistics, including appointments, events, and travel arrangements.
- Implemented effective budgeting strategies to manage household expenses efficiently.
Payroll Coordinator
Solaris Healthcare
05.2022 - 11.2022
- Processed payroll for employees, ensuring timely and accurate disbursement of wages.
- Implemented improvements in payroll processing procedures to enhance efficiency and minimize errors.
- Coordinated benefits administration, including health insurance enrollment and retirement plan management.
- Developed training materials for new team members on payroll systems and compliance regulations.
Bookkeeper/Office Manager
Mitzi E. Sullivan, CPA
03.2018 - 01.2022
- Streamlined organizational systems for payment collections, AP/AR, deposits, and recordkeeping to enhance efficiency.
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Held oversight of office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Customer Service Representative
National Roper Supply
06.2017 - 03.2018
- Enhanced customer satisfaction through proactive strategies that addressed needs and resolved concerns.
- Provided tailored advice and assistance to customers, addressing unique needs and preferences.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Boosted customer satisfaction ratings by effectively resolving issues and ensuring timely responses.
Customer Service Representative/Sales Associate
Dillard's
12.2016 - 06.2017
- Showcased product features and discussed technical details to address objections and secure sales.
- Followed up with customers after completion of sales to assess satisfaction and resolve technical or service concerns.
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Reported client satisfaction trends and product usage insights to marketing, sales, and product development teams.
Education
Associate of Business Administration - Business Administration
Weatherford College
Bridgeport, TXBBA - Marketing
University of North Texas
Denton, TXSkills
- Payroll Administration
- QuickBooks
- Intuit QuickBooks
- Accounts Payable and Receivable
- Account Reconciliation
- Documentation and Recordkeeping
- Schedule Coordination
- Staff Scheduling
- Time Management
- Workflow Optimization
- Remote Work Coordination
- Office Management
- Customer Service
- Handling Customer Complaints
- Event Coordination
- Child Development Activities
- Staff Development and Training
- Microsoft Office
- Appointment Scheduling
Timeline
Stay at Home Parent
NA
12.2022 - Current
Payroll Coordinator
Solaris Healthcare
05.2022 - 11.2022
Bookkeeper/Office Manager
Mitzi E. Sullivan, CPA
03.2018 - 01.2022
Customer Service Representative
National Roper Supply
06.2017 - 03.2018
Customer Service Representative/Sales Associate
Dillard's
12.2016 - 06.2017
Associate of Business Administration - Business Administration
Weatherford College
BBA - Marketing
University of North Texas