Brooke Crawford
Independence,MO
Summary
Dynamic and reliable professional with a proven track record at FedEx Ground, excelling in safety compliance and effective communication. Demonstrated leadership in training new staff while enhancing operational efficiency. Skilled in problem-solving and time management, consistently achieving timely deliveries and high customer satisfaction. Committed to maintaining a clean driving record and organizational excellence.
Overview
10
10
years of professional experience
Work History
Trash Collector
Valet Living
06.2025 - Current
- Operated collection vehicles to ensure timely and efficient waste removal.
- Followed safety protocols to maintain a secure working environment for self and team.
- Communicated effectively with residents to address service inquiries and concerns.
- Performed routine maintenance checks on equipment to ensure optimal performance.
- Assisted in training new staff on proper waste disposal techniques and safety measures.
Self-employed Delivery Driver
Spark
02.2025 - Current
- Delivered packages efficiently within designated routes, ensuring timely arrivals.
- Adhered to safety protocols and maintained vehicle cleanliness throughout delivery operations.
- Assisted in loading and unloading packages, optimizing space for safe transport.
- Communicated effectively with customers to confirm delivery details and address inquiries.
Customer Service Specialist
Pizza Hut
03.2023 - Current
- Assisted customers with order placement and inquiries to enhance satisfaction.
- Resolved customer complaints efficiently, ensuring a positive dining experience.
- Collaborated with team members to streamline service processes during peak hours.
- Managed cash register operations, maintaining accurate financial transactions.
- Educated new staff on service protocols and company standards for consistency.
- Monitored inventory levels, assisting in stock replenishment to prevent shortages.
- Trained team members on effective communication strategies for better customer interactions.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
Self-employed Delivery Driver
Amazon Flex
03.2023 - 02.2025
- Ensured timely deliveries by navigating efficient routes using GPS technology.
- Adhered to safety protocols while loading and unloading packages.
- Maintained vehicle cleanliness and performed routine inspections to ensure operational readiness.
- Communicated effectively with customers to confirm delivery details and address inquiries.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Customer Service Specialist
Domino's Pizza
06.2021 - 02.2023
- Implemented feedback mechanisms to improve service delivery and customer engagement.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Collaborated with team members to create effective strategies for improving overall customer experience.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Trained new personnel regarding company operations, policies and services.
- Maintained up-to-date knowledge of product and service changes.
Truck Loader
FedEx Ground
10.2015 - 06.2021
- Operated material handling equipment to load freight onto trucks efficiently
- Ensured compliance with safety protocols during loading and unloading processes
- Collaborated with team members to organize and prioritize loading schedules
- Conducted quality checks on packages to verify contents and condition
- Assisted in training new employees on proper loading techniques and safety measures
- Maintained cleanliness and organization of loading area to enhance operational efficiency
- Loaded and strapped shipments into place on trucks.
Education
High School Diploma -
Lee's Summit North High School
Lee's Summit Missouri02.2000
Skills
- Health and safety awareness
- Bin delivery
- Reliability and punctuality
- Tipper operation
- Compactor operation
- Violation reporting
- Hand-eye coordination
- Time management
- Problem-solving
- Customer service
- Reliable and dependable
- Leadership skills
- Problem-solving abilities
- Multitasking Abilities
- Adaptable and flexible
- Reliability
- Excellent communication
- Organizational skills
- Effective communication
- Verbal and written communication
- Basic computer skills
- Decision-making
- Heavy lifting
- Clean driving record
- Basic math skills
- Mechanical troubleshooting
- Customer complaint resolution
- Workload management
- Issue resolution
Timeline
Trash Collector
Valet Living
06.2025 - Current
Self-employed Delivery Driver
Spark
02.2025 - Current
Customer Service Specialist
Pizza Hut
03.2023 - Current
Self-employed Delivery Driver
Amazon Flex
03.2023 - 02.2025
Customer Service Specialist
Domino's Pizza
06.2021 - 02.2023
Truck Loader
FedEx Ground
10.2015 - 06.2021
High School Diploma -
Lee's Summit North High School