Brooke Crossley
Northampton,PA
Summary
Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
1
1
year of professional experience
Work History
Patient Care Assistant
Liza's House
11.2023 - Current
- Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
- Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes.
- Answered call bells and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted a positive patient experience by actively listening and empathizing with their needs and emotions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Aided in the prevention of bedsores through regular repositioning of patients according to care plans.
- Facilitated effective communication between patients, families, and healthcare staff to ensure understanding and address concerns.
- Transported food trays and aided with feeding.
Restaurant Hostess
Flemings Steakhouse
12.2022 - 05.2023
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
Education
No Degree - Major: Biology Minors: Chemistry & Psychology
Cabrini University
Wayne, PA05.2025
No Degree - Biobehavioral Health
Penn State Lehigh Valley
Center Valley, PA05.2025
High School Diploma -
Northampton Area High School
Northampton, PA06.2021
Skills
- Patient Monitoring
- Attention to Detail
- Activities of Daily Living ADL Support
- Personal Hygiene Assistance
- Feeding Assistance
- Compassionate Care
- Mobility Assistance
- End of life care
- Emotional Support
- Transporting patients
- Companionship and emotional support
Timeline
Patient Care Assistant
Liza's House
11.2023 - Current
Restaurant Hostess
Flemings Steakhouse
12.2022 - 05.2023
No Degree - Major: Biology Minors: Chemistry & Psychology
Cabrini University
No Degree - Biobehavioral Health
Penn State Lehigh Valley
High School Diploma -
Northampton Area High School
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