Brooke Crossley

Rovering Property Manager

Monarch Investment & Management

Franktown, CO

07.2013 - Current

Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
Developed and implemented effective leasing strategies to maximize occupancy rates.
Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
Negotiated leases, rental agreements, and other contractual documents related to property management activities.
Managed all maintenance requests from tenants in a timely manner.
Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
Ensured that all rent payments were collected on time by following up with delinquent tenants.
Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
Processed evictions when necessary in accordance with state laws and procedures.
Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
Monitored market trends to ensure competitive pricing structures for units under management.
Advised owners on potential improvements or investments that could increase the value of their properties.
Organized regular meetings between owners and tenants to discuss any issues or concerns they may have.
Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.
Analyzed market conditions regularly to identify opportunities for improving operational efficiency.
Implemented cost-cutting measures where appropriate in order to reduce overhead costs without compromising quality standards.
Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
Provided guidance and support to junior team members in order to facilitate their professional development.
Participated in industry conferences and events in order to stay abreast of new technologies related to property management practices.
Inspected properties regularly to identify deficiencies and schedule repairs.
Handled resident complaints and expedited maintenance requests.
Collected monthly assessments, rental fees, deposits and payments.
Met with prospective tenants to show property and assess applications or sign leases.
Completed lease applications and verifications, notifying prospects of results.
Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
Facilitated tenant paperwork processing and verification.
Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
Responded to tenant maintenance requests according to agreed conditions for building functionality.
Exercised direct supervision over property staff.
Built relationships with service vendors and submitted associated billing statements.
Solicited and analyzed bids for repairs, renovation and general maintenance.
Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
Updated tenant and unit information to keep current in housing database.
Collected rent from tenants to pay maintenance and repair costs and other expenses.
Oversaw and monitored preventative maintenance and energy management inspections and programs.
Worked with on-site and remote service providers to support tenants requesting accommodations.
Drafted and monitored budgets for overall maintenance and operations.
Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
Managed day-to-day activities involving tenants, subcontractors and property management.
Oversaw daily operations, maintenance, and administration of various properties.
Managed and oversaw operations, maintenance and administration of properties.
Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
Prepared detailed budgets and financial reports for properties.
Met with clients to negotiate management and service contracts.
Compiled and conveyed operational and financial data to regional manager.
Recommended clarifications and changes in program policies to director of property management.
Oversaw projects through timely inquiry response, event coordination and on-site support for feature film productions and events.

Summary

Overview

Work History

Rovering Property Manager

Education

Some College (No Degree) - Psychology

Skills

Accomplishments

Timeline

Rovering Property Manager

Some College (No Degree) - Psychology

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