Summary
Overview
Work History
Education
Skills
About Me
References
Timeline
Generic

Brooke Cruz

Pearland,TX

Summary

Dedicated professional with extensive experience in customer service and as an In Home Caregiver for Disabled Children excelling in personal care assistance and client relationship management. Known for fostering trust and providing compassionate support, I effectively managed medication administration and developed strong family engagement, ensuring quality care and emotional well-being for clients.

Overview

5
5
years of professional experience

Work History

In Home Caregiver for Disabled Children

We Care 4 You
Crestline, CA
01.2019 - 05.2021
  • Cared for disabled children
  • Developed relationships with family members and caregivers of clients.
  • Assisted with activities of daily living, including bathing, dressing, grooming, toileting and eating.
  • Planned nutritious meals and snacks according to dietary guidelines.
  • Organized client medications for timely administration.
  • Supervised medication administration, personal hygiene, and other activities of daily living.
  • Followed care plan and directions to administer medications.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Assisted patients with personal care to alleviate burden on family members.
  • Helped client with medication self-administration.

Front Office Receptionist

Double Dog Ranch
Crestline, CA
01.2018 - 07.2020
  • Processed payments for services rendered accurately and efficiently.
  • Ensured that front desk area was well organized at all times.
  • Provided excellent customer service by responding promptly to inquiries and requests from clients, customers in person or via telephone, email.
  • Answered phone calls, transferred calls, took messages, and provided information to callers.
  • Handled confidential information with discretion and sensitivity.
  • Greeted customers and visitors in a professional manner.
  • Provided excellent customer service to all guests.
  • Cleaned kennels on a regular basis to ensure sanitary living conditions for all dogs in the facility.
  • Walked dogs around the property multiple times a day for exercise purposes.
  • Tracked inventory of food supplies needed for the facility's canine population.
  • Ensured safe and secure handling of all dogs while in the facility.
  • Performed regular grooming tasks such as brushing fur, trimming nails and cleaning ears.
  • Conducted daily health checks of dogs to identify any medical issues or potential problems.

Cashier Team Lead

Dominos
Crestline, CA
01.2016 - 01.2018
  • Assisted cashiers with resolving customer complaints and inquiries.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and procedures.
  • Conducted inventory audits to ensure accuracy of product levels in the register area.
  • Supported other teams when necessary, such as stocking shelves
  • Trained new cashiers on proper use of registers and store policies.
  • Processed refunds and exchanges according to company policy.
  • Performed daily opening and closing procedures for the register area.
  • Participated in weekly meetings to discuss upcoming promotions, initiatives, and strategies.
  • Developed strong working relationships with team members to foster collaboration.
  • Maintained a clean work environment by sweeping floors and wiping down counters regularly.
  • Answered customer questions and provided store information.

Education

High School Diploma -

Summit High
Riverside
06-2008

Skills

  • Personal care assistance
  • Client relationship management
  • Activity supervision
  • Safety protocols
  • Effective communication
  • Emotional support
  • Family engagement
  • Problem solving
  • Patient assistance
  • Compassionate client care
  • Feeding tube management
  • Time management
  • Excellent communication
  • Administrative support
  • Attention to detail
  • Decision-making
  • Multitasking Abilities
  • Dependable and responsible

About Me

  • My family and I just moved from California in July of 2024. We love it here. I have been a stay at home mom for the last several years, and now I am ready to get back to work. I am currently looking for a part time job that I can make a different at and thrive as a valuable member of the team.

References

References available upon request.

Timeline

In Home Caregiver for Disabled Children

We Care 4 You
01.2019 - 05.2021

Front Office Receptionist

Double Dog Ranch
01.2018 - 07.2020

Cashier Team Lead

Dominos
01.2016 - 01.2018

High School Diploma -

Summit High

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Brooke Cruz