Brooke Dalton
New Port Richey,FL
Summary
Dynamic professional specializing in email and web chat communication, with over four years of dedicated experience in this field. Possessing more than nine years of comprehensive customer service expertise, including three years in sales and two years as a licensed life insurance agent. Demonstrates a proven track record of driving results and fostering client relationships.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Admissions Advisor
Ultimate Medical Academy
02.2025 - Current
- Advised prospective students on program offerings and enrollment procedures via telephone, chat, and email.
- Regularly met with enrolled students to confirm success and identify problem areas.
- Facilitated admissions presentations to diverse audiences, enhancing engagement and interest.
- Streamlined application processing by implementing digital tracking systems for efficiency.
- Collaborated with academic departments to align admissions criteria with institutional goals.
- Maintained positive relationships with students, faculty, alumni, and administration.
- Collaborated with academic advisors to create individualized plans for admitted students based on their unique needs and goals.
Licensed Life Insurance Agent
New York Life
10.2023 - 02.2025
- Make back-to-back phone calls assisting customers with their current AARP life insurance policies.
- Developed comprehensive insurance plans tailored to client needs.
- Educated clients on policy options, benefits, and coverage details.
- Cultivated long-term relationships through exceptional customer service.
- Provide rates quotes, reinstate policies, decrease and increase coverage amounts, change beneficiaries, and much more
- When not on the phones, I would assist with emails and chats
- Work on projects for my supervisor, assist with problem solving, such as meeting with other managers one-on-one to discuss areas in the company that could use improvement by providing feedback
Store Associate
Leukens
02.2023 - 09.2023
- Store associate at a liquor warehouse responsible for greeting and assisting customers.
- Responsible for stocking the shelves, counting products, and assisting customers at checkout
- Operated point-of-sale systems efficiently, ensuring smooth transaction processes.
- Trained new associates on store policies, procedures, and customer service standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Email and Chat Specialist
Williams Sonoma
05.2020 - 01.2023
- Email response specialist and customer service agent
- Collaborated with cross-functional teams to resolve complex customer issues efficiently
- Provided prompt and accurate responses to customer inquiries via chat support
- Assisted with escalations and supervised part time in what was called 'Paling' where I would assist my colleagues with any tough questions they might have.
- Would consistently meet a 4.6/5.0-star rating for my metrics that was reviewed once a month, which landed me multiple promotions, as well as $4,000+ in bonuses.
Sales Representative
Metro PCS
04.2018 - 05.2020
- Customer service and sales agent that drove sales of company products and services by meeting with customers on a regular basis.
- I would use excellent verbal skills to engage customers in conversation and effectively determine how I could satisfy their needs.
- Executed sales strategies to achieve revenue targets consistently.
- Resolved customer inquiries efficiently, ensuring positive experiences and retention.
Sales Representative
T-Mobile
10.2017 - 04.2018
- Customer service and sales agent that drove sales of the company products and services by meeting with customers daily.
- Monitor customer order processes and address customer issues.
- Drive substantial sales through suggestive selling and by promoting add-on purchases.
- Executed sales strategies to achieve revenue targets consistently.
Sales Representative
Vitamin World
09.2016 - 10.2017
- Customer service and sales agent responsible for learning about every vitamin in the store.
- Use my knowledge about vitamins to help customers figure out which product would work best for them.
- Open and close the store
- Cashier
Education
Some college - Business & Marketing Management
Pasco Hernando State College
Spring Hill, FLSkills
- Licensed Life Insurance Agent: 2 years
- Sales Specialist: 3 years
- Email Specialist: 4 years
- Chat Agent: 4 years
- Inbound and Outbound Calls: 5 years
- Remote work: 6 years
- Fast-typer: 9 years
- Customer Service: 9 years
Certification
- Life Insurance Agent- 2-15 License
Languages
English
Native or Bilingual
Timeline
Admissions Advisor
Ultimate Medical Academy
02.2025 - Current
Licensed Life Insurance Agent
New York Life
10.2023 - 02.2025
Store Associate
Leukens
02.2023 - 09.2023
Email and Chat Specialist
Williams Sonoma
05.2020 - 01.2023
Sales Representative
Metro PCS
04.2018 - 05.2020
Sales Representative
T-Mobile
10.2017 - 04.2018
Sales Representative
Vitamin World
09.2016 - 10.2017
Some college - Business & Marketing Management
Pasco Hernando State College