Brooke Dame
Bryan,USA
Summary
Dynamic Medical Assistant with proven EMR proficiency at US Dermatology Partners, enhancing patient experiences through effective communication and meticulous documentation. Demonstrated leadership as a Peer Mentor, fostering personal development and resource advocacy. Bilingual in Spanish, adept at problem-solving and team collaboration to ensure quality care and support.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Assistant
US Dermatology Partners
Townsend, USA
01.2023 - 07.2025
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Conduct suture removal, follow-up and dressing changes with full autonomy.
- Prepare exam rooms, injections, and proper health history documentation.
- Respond to and follow up with patient phone calls and emails.
- Ensure proper documentation of visits and medical records via use of EMR system.
- Maintain efficient clinic environment while ensuring quality patient care and assistance.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
Peer Mentor
Texas A&M University
College, USA
08.2022 - 12.2022
- Demonstrate Aggie Core Values Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless-Service and uphold Aggie Honor Code.
- Develop rapport and safe relationship with new students.
- Assist individual students as needed, including following up with students who miss class and making referrals to appropriate resources for issues that are beyond the scope of their expertise.
- Meet 1-1 with each student in their section at least once per semester.
- Meet weekly with instructor to coordinate and plan course components.
- Collaborate with instructor to create a learning contract related to an experience that provides developmental opportunities within the classroom and fulfills goals as a peer mentor.
- Assist in student recruitment and tabling efforts for Hullabaloo U and the Office for Student Success.
Kennel Technician
Steep Hollow Pet Lodge
College, USA
04.2021 - 12.2022
- Assist in customer service via verbal, written, and telephone to schedule appointments and answer questions.
- Assist in feeding and administration of medication.
- Assist and work alongside upper management to achieve daily goals.
- Improved animal health by administering medications and vaccinations as directed.
- Managed inventory of supplies and equipment, maintaining adequate stock levels to meet needs of kennel operation.
- Conducted regular safety inspections of kennels, identifying potential hazards and taking corrective action as needed.
Orientation Leader
Texas A&M University - New Student and Family Programs
College, USA
01.2021 - 09.2022
- Build relationships with incoming students & families to ensure a smooth transition to college.
- Provide customer service to guests through written and verbal communication.
- Facilitate small group discussions to ease worries and to answer questions about camps, college and share information and resources available to Texas A&M Students.
- Coordinated and led group campus tours of up to 20-30 students and parents.
Child Care Worker
First Baptist Church College Station
College, USA
05.2021 - 09.2021
- Oversee and execute weekly ministry focused on helping children and their families learn about religion appropriate to their age range.
- Engage in both large and small group environments and experiences for every child aged new born - Kindergarten.
- Cultivate and maintain safe, healthy and positive environment for babies - kindergarten on Sunday, Wednesday and all other programming.
- Developed healthy relationships with 10 children to provide support and guidance in learning.
Customer Service Representative
Producers Cooperative Association
College, USA
08.2018 - 01.2020
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, create accounts, or obtain details of complaints.
- Check to ensure that appropriate changes were made to resolve customer problems.
- Determine charges for services requested, collect deposits or payments.
- Refer unresolved customer grievances to designated departments for further information.
- Work on special projects given by upper management.
Education
BACHELOR OF SCIENCE - BIOMEDICAL SCIENCES
Texas A&M University
College Station, TX12.2022
MASTERS OF SCIENCE - MEDICAL SCIENCE
Texas A&M University- Health Science Center
College Station, TXSkills
- Customer experience
- EMR proficiency
- Problem solving
- Personal development skills
- Leadership
- Resource advocacy
- Conversant in Spanish
- Cashier
- Team collaboration
- Inventory
Certification
International Certificate in Cultural Competency in the Spanish Language
Certified Dermatology Technician
Languages
Spanish
Professional
Timeline
Medical Assistant
US Dermatology Partners
01.2023 - 07.2025
Peer Mentor
Texas A&M University
08.2022 - 12.2022
Child Care Worker
First Baptist Church College Station
05.2021 - 09.2021
Kennel Technician
Steep Hollow Pet Lodge
04.2021 - 12.2022
Orientation Leader
Texas A&M University - New Student and Family Programs
01.2021 - 09.2022
Customer Service Representative
Producers Cooperative Association
08.2018 - 01.2020
BACHELOR OF SCIENCE - BIOMEDICAL SCIENCES
Texas A&M University
MASTERS OF SCIENCE - MEDICAL SCIENCE
Texas A&M University- Health Science Center
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