Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Brooke Daniels

Clarks Summit,Pennsylvania

Summary

Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.

Overview

10
10
years of professional experience

Work History

Small Business Owner*Online Retailer

Self Employed Web
Clarks Summit, PA
01.2020 - Current
  • Monitored customer feedback and implemented changes based on their suggestions.
  • Developed and maintained an online presence through website management and social media.
  • Managed inventory of items for sale in the online store.
  • Created and maintained product listings on e-commerce websites.
  • Resolved customer concerns and answered questions quickly to maximize satisfaction.
  • Uploaded photos, videos or images to online storefronts or other shopping websites.
  • Corresponded with online customers via electronic mail, telephone or other electronic messaging.
  • Composed descriptions of merchandise for posting to online storefronts, auction sites and other shopping Web sites.
  • Built successful online business from ground up, collecting capital, setting up online presence and managing customer interactions.
  • Filled customer orders by packaging items or transferring to manufacturers or third-party distributors.
  • Purchased new or used items from online or physical sources for resale via websites.

Store Manager

Style Encore-Dickson City
Dickson City, PA
08.2014 - 01.2020
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed orders to restock shelves.
  • Developed strategies to maximize sales and profitability.
  • Established customer service standards and monitored staff compliance.
  • Organized promotional events to increase product awareness.
  • Resolved customer complaints in a timely manner.
  • Recruited, trained and supervised new employees.
  • Ensured compliance with safety regulations and company policies.
  • Analyzed financial data to identify areas of improvement.
  • Maintained accurate records of employee performance reviews.
  • Created weekly work schedules for store personnel.
  • Managed daily banking activities such as deposits and withdrawals.
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Planned special promotions or discounts based on market trends.
  • Updated and maintained store signage and displays.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.

Education

High School Diploma -

Point Loma High School
San Diego, CA
06-2003

Skills

  • Business operations leadership
  • Sales management
  • Accounting oversight
  • Planning and execution
  • Business management and development
  • Marketing
  • Returns processing
  • Social media expertise
  • Multitasking Abilities
  • Bookkeeping and filing

Affiliations

  • Join Small Group Gym in Feb 2024, I have a total of 70 Pounds since then
  • Love to Run....Just ran my first 5k and Training for the Half Marathon in April 2025
  • Volunteer with My Daughter's Girl Scout Troop
  • Love Movies

Timeline

Small Business Owner*Online Retailer

Self Employed Web
01.2020 - Current

Store Manager

Style Encore-Dickson City
08.2014 - 01.2020

High School Diploma -

Point Loma High School

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Brooke Daniels