Brooke Darr
York,South Carolina
Summary
Capable staff member and manager, passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in both fine dining and casual establishments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bartender
Player 1 Up
03.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
General Manager
Towne Tavern
04.2021 - 03.2023
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Kitchen Manager
Viva Chicken
07.2017 - 04.2021
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Checked and tested foods to verify quality and temperature.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
Shift Leader
Cici's Pizza
01.2016 - 07.2017
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
General Manager
Pizza Hut
08.2015 - 01.2017
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Education
Bachelor of Science - Conservation
Winthrop University
Rock Hill, SC12.2023
Associate of Science - Biology
York Technical College
Rock Hill, SC05.2017
Skills
- Health Codes Compliance
- Basic Accounting
- New Hire Training
- Staff Management
- Inventory
- Fluency in Spanish
- Clear and Effective Communication
- Team Training and Development
- Service-Oriented Mindset
- Highly Reliable
- Organizational Ability
- Outgoing Personality
Certification
- SerSafe Certified - 2022-2027
Hobbies
In my spare time I enjoy being in the outdoors. I have an affinity for hiking, backpacking, camping, kayaking, nature photography and am a very green rock climber. I also enjoy reading and painting when I am forced indoors.
Timeline
Bartender
Player 1 Up
03.2023 - Current
General Manager
Towne Tavern
04.2021 - 03.2023
Kitchen Manager
Viva Chicken
07.2017 - 04.2021
Shift Leader
Cici's Pizza
01.2016 - 07.2017
General Manager
Pizza Hut
08.2015 - 01.2017
Bachelor of Science - Conservation
Winthrop University
Associate of Science - Biology
York Technical College
- SerSafe Certified - 2022-2027
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