Brooke Davis

• Review EOR's and Supplements to reduce IAD change requests such as labor OW/UW, Included operations, part prices etc
• Ensure all photos support repair times, part replacements, as well as quality photos are being presented to the client
• Running advisor reports to clear any exceptions, as well as using the comparison tab to ensure most cost effective parts are being utilized
• Ensure all estimates meet specific DRP guidelines
• Closely monitor weekly scorecard updates

Customer Service
Answering all phone calls and direct them to the correct department
Collect payments such as deductibles and insurance issued checks from customers.
receive assignment sheets along with scheduling customers for estimate and repairs
estimate auditing
Send out Final Bills to insurance companies for payment
Accounts Receivables
Making sure all accounts have accurate BAR notes
Some estimating experience ( 6 months or less)

Post payments to customer invoices

Reconcile accounts

Answer phones/ customers questions regarding their accounts

Monitor delinquent accounts

Generate invoices