Working Out
Brooke Dawson
Property Management
Hercules,CA
Summary
Experienced Leasing Manager with a strong focus on delivering exceptional customer service to prospective and current residents. Proficient in sales and increasing occupancy. Proficient in supporting the management and leasing team to maintain property standards and enhance resident satisfaction.
Currently an Assistant Manager with over 6 years of experience in Property Management industry.
Overview
15
15
years of professional experience
Work History
Assistant Manager
Waterton Property Management
04.2023 - Current
- Oversee lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Follow up on delinquent tenants and coordinated collection procedures.
- Maintain original leases and renewal documents in digital and hardcopy format for property management office.
- Introduce prospective tenants to types of units available and perform tours of premises.
- Monitor timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Increase property occupancy rates by effectively marketing available units and conducting thorough tenant screenings for a 4-story luxury mid-rise, 147 units.
- Streamline rent collection processes, reducing late payments and improving overall revenue generation.
- Verify income, assets, and expenses, and completed file tracking sheet for each applicant.
- Coordinate with legal counsel to handle eviction processes smoothly and professionally.
Leasing Manager
Greystar Property Management
01.2022 - 04.2023
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
- Produced contracts, reports, letters, and proposals for clients.
- Resolved customer issues quickly and assist with 484 units to increase sales and meet quotas.
- Evaluate costs for workforce housing against expected market price points and set structures to achieve profit targets.
- Identified opportunities for growth within Contra Costa territory and collaborated with sales teams to reach sales goal.
Regional Community Consultant
AvalonBay
06.2021 - 12.2021
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
Leasing Consultant
Greystar
07.2020 - 06.2021
- Experienced with new construction, luxury apartment buildings, 290 units.
- Conduct property showings to highlight features, answer questions and redirect concerns to close contracts.
- Verify income, assets and expenses and completed file tracking sheet for each applicant.
- Maintain meticulous records of all correspondence between management and tenants.
- Conduct inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
- Handle tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
Property Manager
Keyrenter Property Management
09.2019 - 09.2020
- Manage operations and leasing of 150 homes and condos.
- Compile maintenance and repair requests for work orders and reached out to local contractors for bid proposals.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Kept meticulous records of all correspondence between management and tenants.
- Administered operations to handle needs of more than 150 tenants across multiple property units.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Manage Appfolio databases converting complex data into easy-to-interpret data.
Assistant Community Director
FPI Management Inc.
02.2020 - 07.2020
- Collect rent and utilities for 330-unit property and maintain 99% delinquency rate.
- Maintain original leases and renewal documents in digital and hardcopy format for property management office.
- Conduct property showings to highlight features, answer questions and redirect concerns to close contracts.
- Processed and submitted invoices to corporate.
- Conducted property checks and addressed violations with residents.
Sales Assistant
New Home Professionals
08.2019 - 07.2020
- Assist in visitor registration process.
- Provided pricing information to customers regarding specific products.
- Demonstrates benefits and features of model and inventory homes.
- Functioned as backup in areas of sales, support, and services.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Interior Design Consultant
Designs By Brooke
02.2010 - 08.2019
- Led interior design across conceptual, schematic, design development and construction document phases.
- Transformed uninspiring areas into warm and inviting living spaces using various lighting fixtures, materials, window treatments and products.
- Consulted with clients to determine architectural preference to meet overall design goals.
- Designed floor plans, elevations, and material boards for review and presentation.
- Interfaced effectively with contractors and vendors to resolve issues and discuss ideas.
- Created professional presentations using Omniview to creatively communicate design intent and direction
Skills
- Customer Service
- Maintenance Oversight
- Key Relationships
- Fair Housing Laws Knowledge
- Microsoft Office, Word and Excel, CRM, Yardi
- Administrative support
- Team building
- Maintaining closing ratios
- Multitasking and Time Management
- Leasing Reports
- Report Writing
- Lease Management
- CRM Software
- Administrative Oversight
- Rental Pricing Strategies
Certification
Real Estate License
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Interests
Boating
Interior Design
Timeline
Assistant Manager
Waterton Property Management
04.2023 - Current
Leasing Manager
Greystar Property Management
01.2022 - 04.2023
Regional Community Consultant
AvalonBay
06.2021 - 12.2021
Leasing Consultant
Greystar
07.2020 - 06.2021
Assistant Community Director
FPI Management Inc.
02.2020 - 07.2020
Property Manager
Keyrenter Property Management
09.2019 - 09.2020
Sales Assistant
New Home Professionals
08.2019 - 07.2020
Interior Design Consultant
Designs By Brooke
02.2010 - 08.2019
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