BROOKE DEAN
American Fork,UTAH
Summary
Dedicated receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Certified Phlebotomist well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Phlebotomist
Center For Change
02.2023 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
Paraeducator, Special Education
Alpine School District
03.2022 - Current
- Assisted teachers in adapting lesson plans and materials, ensuring accessibility for all students.
- Promoted self-advocacy skills by teaching students how to express their needs effectively within the classroom setting.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Maintained accurate records of student performance, attendance, and progress towards IEP goals.
- Improved classroom management by implementing behavior modification strategies and positive reinforcement techniques.
- Conducted assessments to monitor progress and adjust instructional strategies as needed.
Receptionist
The Charleston
08.2021 - 11.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Kept reception area clean and neat to give visitors positive first impression
- Confirmed appointments, communicated with clients and updated client records
- Answered central telephone system and directed calls accordingly
- Managed multiple tasks and met time-sensitive deadlines
- Scheduled and confirmed appointments and meetings for senior management team
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered constant flow of customer calls with minimal wait times.
Customer Service Representative
Young Living Essential Oils
03.2017 - 07.2021
- Offered advice and assistance to customers, paying attention to special needs or wants
- Responded to customer requests for products, services and company information
- Recommended products to customers, thoroughly explaining details
- Provided information regarding charge accounts and loyalty programs
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Transcribed phone messages and relayed to appropriate personnel
- Handled scheduling for executive's calendar and prepared meeting agenda and materials
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
- Organized and updated schedules for executives
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes
- Filed paperwork and organized computer-based information
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Investigated and resolved customer inquiries and complaints quickly
- Responded proactively and positively to rapid change.
Executive Secretary
New Star Communications
09.2016 - 02.2017
- Offered advice and assistance to customers, paying attention to special needs or wants
- Responded to customer requests for products, services and company information
- Recommended products to customers, thoroughly explaining details
- Provided information regarding charge accounts and loyalty programs
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Transcribed phone messages and relayed to appropriate personnel
- Handled scheduling for executive's calendar and prepared meeting agenda and materials
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
- Organized and updated schedules for executives
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes
- Filed paperwork and organized computer-based information
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered constant flow of customer calls with minimal wait times.
Customer Service Representative
New Star Communications
03.2015 - 09.2016
- Offered advice and assistance to customers, paying attention to special needs or wants
- Responded to customer requests for products, services and company information
- Recommended products to customers, thoroughly explaining details
- Provided information regarding charge accounts and loyalty programs
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Transcribed phone messages and relayed to appropriate personnel
- Handled scheduling for executive's calendar and prepared meeting agenda and materials
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
- Organized and updated schedules for executives
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes
- Filed paperwork and organized computer-based information
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered constant flow of customer calls with minimal wait times.
Education
Phlebotomy -
Utah School of Phlebotomy
06.2022
High School Diploma -
American Fork Highschool
American Fork, Utah05.2015
Skills
- Visitor and Customer Relations
- Call Answering and Routing
- Positive Attitude and Energetic
- Customer Complaint Resolution
- Organization and Efficiency
- Venipuncture
- Patient Care
- Specimen handling
Certification
- PT - Phlebotomy Technician
Timeline
Phlebotomist
Center For Change
02.2023 - Current
Paraeducator, Special Education
Alpine School District
03.2022 - Current
Receptionist
The Charleston
08.2021 - 11.2022
Customer Service Representative
Young Living Essential Oils
03.2017 - 07.2021
Executive Secretary
New Star Communications
09.2016 - 02.2017
Customer Service Representative
New Star Communications
03.2015 - 09.2016
Phlebotomy -
Utah School of Phlebotomy
High School Diploma -
American Fork Highschool
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