Hi, I’m
BROOKE DEBOER
Tempe,AZ
Innovation distinguishes between a leader and a follower.
Steve Jobs
Summary
My career objective is to leverage my multifaceted skills in claims investigation, communication, technical platform management, and leadership, honed during my tenure as a Branch Manager. I aim to enhance efficiency, elevate customer service quality, and contribute to a dynamic team's success while aligning seamlessly with the company's values and culture.
Overview
14
years of professional experience
Work History
State FarmBloomington, IL
Claims Specialist
01.2020 - 11.2023
Job overview
- Investigated complex or high-value claims to identify discrepancies and fraud indicators.
- Demonstrated exceptional communication skills, ensuring interactions were characterized by clarity, professionalism, and empathy.
- Facilitated communication between claimants, providers, attorneys, adjusters, employers, and other parties involved in a claim.
- managed multiple technical platforms simultaneously to streamline claims processing.
- Maintained detailed records of all claim activities including notes about conversations with claimants or representatives.
- Analyzed settlement offers against liability limits set by insurers.
- Resolved disputes between claimants and providers through negotiation.
First Mid Bank & TrustBloomington, IL
Branch Manager
01.2019 - 01.2019
Job overview
- Led and mentored a team to deliver an exceptional customer and team member experience.
- Effectively managed and facilitated internal changes to processes and procedures, ensuring clear communication and successful implementation.
- Ensured compliance with all bank initiatives, operational policies, security, and financial loss standards.
- Collaborated closely with the Market Manager/Regional Deposit Manager and various business units to drive deposit and loan growth while effectively selling a range of bank products.
- Proactively identified and capitalized on opportunities to expand and maintain consumer and business banking relationships, consistently demonstrating strong sales leadership.
- Effectively communicated corporate initiatives to the team, fostering understanding and alignment with the bank’s values and culture.
- Conducted regular performance reviews for all employees in the branch.
Wells FargoMaricopa, AZ
Business Banking Specialist
04.2010 - 09.2015
Job overview
- Actively participated in community organizations and cultivated relationships with influential entities within the community, fostering partnerships that benefited both the bank and its customers.
- Acted as the primary relationship manager for a diverse portfolio of small business customers, with an annual gross sales range of $100k to $1MM in a designated territory. Utilized advanced customer relationship management tools and systems to nurture and strengthen customer connections.
- Employed proactive outreach strategies to establish and expand relationships with both new and existing customers. Conducted comprehensive needs assessments by asking strategic questions, understanding financial objectives, and presenting tailored Wells Fargo solutions through both phone and in-person interactions.
- Top sales performer in the region for 3 quarters in a row
- Proposed and managed successful marketing promotions and business plans.
Education
Illinois State UniversityNormal, IL
Bachelor of Science from Communication
12.2007
Skills
- Communication/Customer Service
- Leadership
- Sales
- Networking
- Staff Support/Management
- Coaching/Mentoring
- Conflict Management
- Employee Development
- Small Business Relations
- Project Management
- Product and Service Knowledge
- Sales Leadership
- Strategy Development
- Business Relationship Management
- Excellent administrative abilities
- Account management
- Sales professional
- Process implementation
- Bank security expert
- Verbal/written communication
- Approachable
- Revenue Generation
- Resourceful nature
- Marketing
- Team Player
- Financial services
- Human resources knowledge
References
References available upon request.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Claims Specialist
State Farm
01.2020 - 11.2023
Branch Manager
First Mid Bank & Trust
01.2019 - 01.2019
Business Banking Specialist
Wells Fargo
04.2010 - 09.2015
Illinois State University
Bachelor of Science from Communication
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