Brooke DeMenge
Duluth,MN
Summary
Detail-oriented Registered Nurse offering well-developed skills in behavioral health. Pursuing a position as a Registered Nurse for the Essentia Health, where experience and dedication are highly sought. Bringing my communication skills, organization, critical thinking abilities, computer skills, and great work ethic to optimize my success in this position.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Registered Nurse
Essentia Health
Duluth, MN
07.2018 - Current
- Treated patients using pharmacological and non-pharmacological treatment modalities to address various disorders, diseases and injuries.
- Developed and adapted individualized treatment plans according to patient recovery goals.
- Trained and mentored new RNs on best practices, hospital policies and standards of care.
- Administered medications, tracked dosages and documented patient conditions.
- Consistently assessed and evaluated patients' health needs by coordinating across medical disciplines to create, implement and modify personalized care plans.
- Educated patients on detox and withdrawal, medications, addiction, recovery, coping skills and community resources.
- Trained new RN hires and ancillary staff members to meet patient service goals, champion standards of care and improve patient overall satisfaction.
- Guided therapeutic communication, conflict resolutions and interventions by deflecting undesirable behaviors to assist patients with developing and amplifying coping skills.
Registered Nurse
St. Luke’s Outpatient Mental Health Clinic
Duluth, MN
10.2022 - 12.2025
- Demonstrated ability to work independently as well as collaboratively within a team environment.
- Provided mental health triage to patients during crisis situations who were being seen on an outpatient basis.
- Managing outpatient workloads by responding to patient care messages, completing refill requests, submitting prior authorizations, gathering information from patient for the providers, and educating patients on medications.
- Utilized critical thinking skills to assess clinical situations quickly and accurately.
- Counseled patients regarding medication side effects or lifestyle changes necessary for improved health outcomes.
- Actively participated in quality and process improvement initiatives within the department.
- Verified patient insurance coverage, including eligibility, benefits and authorizations for services.
- Identified reasons behind denied claims and worked closely with insurance carriers to promote resolutions.
Behavioral Health Technician
Essentia Health
Duluth, MN
10.2013 - 07.2018
- Quickly responded to crisis situations when severe mental health and behavioral issues arose.
- Effectively managed daily charting for each patient.
- Developed and deepened relationships with fellow staff members to enhance team collaboration.
- Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills.
- Conducted groups that were beneficial for individuals with mental health issues.
Server
Buffalo House
Duluth, MN
06.2011 - 10.2013
- Excelling in providing quality customer service. Learning organizational skills and time management.
- Creating positive work environments, and ensuring customers are satisfied with their dining experience.
Behavioral Health Specialist
TBI Residential And Community Services Inc.
Duluth, MN
08.2009 - 10.2013
- Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills.
- Worked with patients with mental health issues.
- Lengthy experience working with patients with schizophrenia, personality disorders, traumatic brain injuries, highly suicidal patients, and highly acute and behavioral patients.
- Worked with a team to conduct groups, and ensure the safety of clients.
Cashier/Sales Associate Customer Representative
Wal Mart
Cloquet, MN
10.2007 - 08.2009
- Trained new team members in cash register operation, stock procedures and customer service.
- Helped customers find specific products, answering questions, answering phones, and offering advice.
- Developing great customer service skills.
Education
Associate Degree in Nursing - Registered Nurse
Wisconsin Indianhead Technical College
Superior, WI05.2018
Associate of Arts - General Studies
Lake Superior College
Duluth, MN05.2016
High School Diploma -
Carlton High School
Carlton, MN05.2009
Skills
- Patient Management
- Critical thinking skills
- Professionalism
- Therapeutic communication techniques
- Organizational skills
- Providing quality care
- Time management
- Active listener
- Triaging patients on an outpatient basis during crisis situations
- Worked on a number of process improvement projects One being improving the referral and intake process which led to great number of visits
- Fifteen years of experience in mental health
Certification
- Registered Nurse
- BLS Certification
- CPI Certified
Timeline
Registered Nurse
St. Luke’s Outpatient Mental Health Clinic
10.2022 - 12.2025
Registered Nurse
Essentia Health
07.2018 - Current
Behavioral Health Technician
Essentia Health
10.2013 - 07.2018
Server
Buffalo House
06.2011 - 10.2013
Behavioral Health Specialist
TBI Residential And Community Services Inc.
08.2009 - 10.2013
Cashier/Sales Associate Customer Representative
Wal Mart
10.2007 - 08.2009
Associate Degree in Nursing - Registered Nurse
Wisconsin Indianhead Technical College
Associate of Arts - General Studies
Lake Superior College
High School Diploma -
Carlton High School