Brooke Dicey

• Managed crisis situations effectively through de-escalation techniques, maintaining safety for both staff and inmates.
• Maintained accurate records of inmate activities, incidents, and progress for review by supervisors.
• Collaborated with fellow deputies to maintain a secure environment and address any potential threats or issues.
• Enforced facility rules fairly and consistently, fostering order and respect among inmates.
• Participated in regular training sessions on topics such as use-of-force procedures or emergency response protocols, staying current on best practices within the field of corrections work.
• Contributed to a positive workplace culture by maintaining professionalism and fostering respectful interactions with colleagues and supervisors.
• Maintained open lines of communication with supervisors regarding concerns or suggestions related to facility operations or inmate management practices.

Maintained an overview of inmates wellbeing and officer safety. Monitors and manages use of all doors and gates with visual surveillance monitors and intercom systems requiring prioritizing and multi-tasking skills.

Offered friendly and efficient service to customers, handled challenging situations with ease. Operated emergency response systems to update and retrieve up-to-date information for first responders. Read system maps and caller information, and documented details in system. Dispatched and coordinated emergency services teams according to high-priority calls. Assisted callers in emergency situations with appropriate information and support.

Managed returns, exchanges and refunds in accordance with store policy. Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor. Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Generated new sales leads to achieve and exceed monthly sales goals. Rotated stock and restocked shelves to maintain product availability and store appearance. Contributed to team objectives in fast-paced environment. Provided positive first impressions to welcome existing, new, and potential customers.