Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant
BROOKE DICKINSON

BROOKE DICKINSON

Wheatland,WY

Summary

Passionate and professional seeking a document processing position. Detail oriented, strong organizational skills, and ability to multitask.

Overview

10
10
years of professional experience

Work History

Data Entry Specialist

Randstad- Sunrun, Inc.
2023.02 - 2023.04
  • Reviewed and verified application documents in accordance with established guidelines to determine solar energy rebate eligibility.
  • Submitted completed application and supporting document to third party utility companies on behalf of customer.
  • Worked with sales and design team members to communicate errors and obtain missing information for applications.
  • Updated, edited, and merged PDF documents and design diagrams according to customer contract details.
  • Prioritized personal workload to meet specified completion times and dates with minimal supervision and direction, with less than 3% of submitted application returned for corrections.
  • Identified data entry errors and reported to necessary departments

Eligibility Specialist

Randstad- Automated Health Systems
2022.05 - 2022.11
  • Maintained compliance with HIPPA and WY Medicaid Services requirements, completing new client applications and re-evaluations for continued participation in Medicaid programs.
  • Drafted detailed requests for missing or additional information and verification documents to determine eligibility status.
  • Acted as point of contact for new applicants and existing participants, assisting with documentation submission, case updates, and online account recovery.
  • Documented all customer contact in detail to maintain record of customer interactions and elevate quality of service.
  • Communicated with and treated every caller with respect, kindness and empathy, demonstrating active listening skills.
  • Consistently met productivity standards and accurately completed work with 93% customer satisfaction rate.

Document Review Specialist

First Call Resolution- Nearside
2021.03 - 2022.03
  • Reviewed applicants' identification to to verify identity against application information.
  • Identified deficiencies, discrepancies, misinformation and compliance issues with identity and/ or business verification documentation required to complete application process.
  • Documented accurate, timely and complete case notes detailing action taken and explanation for decision.
  • Drafted information request for documents necessary to continue application process or notice of denial.
  • Completed timely follow-up and status updates when requested documents were received.
  • Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
  • Managed 46% of team workload while producing quality work with 98% accuracy and efficiency.

Night Audit Front Desk Attendant

Super 8 Motel
2016.07 - 2017.06
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected room deposits, fees and payments and created room reservations.
  • Performed nightly updates to room charges and rates.
  • Balanced hotel accounts and resolved discrepancies.
  • Resolved service-related problems and documented actions in system.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.

Bartender

Rusty's Knotty Pine
2015.02 - 2016.06
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Managed cash and bar revenue during shift
  • Cultivated friendly relationships with regular customers.
  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
  • Checked identification for minimum age for sale of alcoholic beverages.

Office Assistant

Resource Staffing- Croell, Inc.
2015.02 - 2015.07
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Interacted with customers by phone, email or in-person to provide information.
  • Processed invoices and expenses to facilitate on-time payment.
  • Maintained computer and physical filing systems.
  • Verified salaried and hourly employee time cards to prepare accurate bi-weekly payroll.
  • Answered customers questions and provided information about available materials, services and delivery options.

Care Provider

Anna's Care, Inc.
2013.09 - 2014.12
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
  • Assisted patients with self-administered medications.
  • Recorded vitals, behaviors and medications in client medical records.
  • Documented residents' mental status, sleep and eating patterns in medical record books.

Lube Technician

Raceway Lube
2013.01 - 2013.09
  • Greeted customers and answered questions about oil changes and other services.
  • Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
  • Applied lubricants to moving parts of vehicle engines to prevent premature engine wear.
  • Checked fluids, tires, brakes and other systems as part of 21-point inspection.
  • Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.

Education

Certificate in Nurses Assistant -

Eastern Wyoming Community Collage
Douglas, WY
05.2012

High School Diploma -

Douglas High School
Douglas, WY
05.2011

Skills

  • Data Review and Verification
  • Application Processing
  • Verbal and Writing Communication
  • Documentation

Timeline

Data Entry Specialist

Randstad- Sunrun, Inc.
2023.02 - 2023.04

Eligibility Specialist

Randstad- Automated Health Systems
2022.05 - 2022.11

Document Review Specialist

First Call Resolution- Nearside
2021.03 - 2022.03

Night Audit Front Desk Attendant

Super 8 Motel
2016.07 - 2017.06

Bartender

Rusty's Knotty Pine
2015.02 - 2016.06

Office Assistant

Resource Staffing- Croell, Inc.
2015.02 - 2015.07

Care Provider

Anna's Care, Inc.
2013.09 - 2014.12

Lube Technician

Raceway Lube
2013.01 - 2013.09

Certificate in Nurses Assistant -

Eastern Wyoming Community Collage

High School Diploma -

Douglas High School
BROOKE DICKINSON