Summary

Overview

Work History

Education

Skills

Timeline

BROOKE DICKINSON

Wheatland,WY

Summary

Passionate and professional seeking a document processing position. Detail oriented, strong organizational skills, and ability to multitask.

Overview

years of professional experience

Work History

Data Entry Specialist

Randstad- Sunrun, Inc.

2023.02 - 2023.04

Reviewed and verified application documents in accordance with established guidelines to determine solar energy rebate eligibility.
Submitted completed application and supporting document to third party utility companies on behalf of customer.
Worked with sales and design team members to communicate errors and obtain missing information for applications.
Updated, edited, and merged PDF documents and design diagrams according to customer contract details.
Prioritized personal workload to meet specified completion times and dates with minimal supervision and direction, with less than 3% of submitted application returned for corrections.
Identified data entry errors and reported to necessary departments

Eligibility Specialist

Randstad- Automated Health Systems

2022.05 - 2022.11

Maintained compliance with HIPPA and WY Medicaid Services requirements, completing new client applications and re-evaluations for continued participation in Medicaid programs.
Drafted detailed requests for missing or additional information and verification documents to determine eligibility status.
Acted as point of contact for new applicants and existing participants, assisting with documentation submission, case updates, and online account recovery.
Documented all customer contact in detail to maintain record of customer interactions and elevate quality of service.
Communicated with and treated every caller with respect, kindness and empathy, demonstrating active listening skills.
Consistently met productivity standards and accurately completed work with 93% customer satisfaction rate.

Document Review Specialist

First Call Resolution- Nearside

2021.03 - 2022.03

Reviewed applicants' identification to to verify identity against application information.
Identified deficiencies, discrepancies, misinformation and compliance issues with identity and/ or business verification documentation required to complete application process.
Documented accurate, timely and complete case notes detailing action taken and explanation for decision.
Drafted information request for documents necessary to continue application process or notice of denial.
Completed timely follow-up and status updates when requested documents were received.
Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
Managed 46% of team workload while producing quality work with 98% accuracy and efficiency.

Night Audit Front Desk Attendant

Super 8 Motel

2016.07 - 2017.06

Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Collected room deposits, fees and payments and created room reservations.
Performed nightly updates to room charges and rates.
Balanced hotel accounts and resolved discrepancies.
Resolved service-related problems and documented actions in system.
Reported facility and room maintenance problems to appropriate personnel for immediate remediation.

Bartender

Rusty's Knotty Pine

2015.02 - 2016.06

Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
Managed cash and bar revenue during shift
Cultivated friendly relationships with regular customers.
Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
Checked identification for minimum age for sale of alcoholic beverages.

Office Assistant

Resource Staffing- Croell, Inc.

2015.02 - 2015.07

Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Interacted with customers by phone, email or in-person to provide information.
Processed invoices and expenses to facilitate on-time payment.
Maintained computer and physical filing systems.
Verified salaried and hourly employee time cards to prepare accurate bi-weekly payroll.
Answered customers questions and provided information about available materials, services and delivery options.

Care Provider

Anna's Care, Inc.

2013.09 - 2014.12

Assisted clients with daily living needs to maintain self-esteem and general wellness.
Determined specific needs and provided most appropriate level of services for patient well-being.
Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
Assisted patients with self-administered medications.
Recorded vitals, behaviors and medications in client medical records.
Documented residents' mental status, sleep and eating patterns in medical record books.

Lube Technician

Raceway Lube

2013.01 - 2013.09

Greeted customers and answered questions about oil changes and other services.
Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
Applied lubricants to moving parts of vehicle engines to prevent premature engine wear.
Checked fluids, tires, brakes and other systems as part of 21-point inspection.
Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.