BROOKE DICKINSON
Wheatland,WY
Summary
Passionate and professional seeking a document processing position. Detail oriented, strong organizational skills, and ability to multitask.
Overview
10
10
years of professional experience
Work History
Data Entry Specialist
Randstad- Sunrun, Inc.
02.2023 - 04.2023
- Reviewed and verified application documents in accordance with established guidelines to determine solar energy rebate eligibility.
- Submitted completed application and supporting document to third party utility companies on behalf of customer.
- Worked with sales and design team members to communicate errors and obtain missing information for applications.
- Updated, edited, and merged PDF documents and design diagrams according to customer contract details.
- Prioritized personal workload to meet specified completion times and dates with minimal supervision and direction, with less than 3% of submitted application returned for corrections.
- Identified data entry errors and reported to necessary departments
Eligibility Specialist
Randstad- Automated Health Systems
05.2022 - 11.2022
- Maintained compliance with HIPPA and WY Medicaid Services requirements, completing new client applications and re-evaluations for continued participation in Medicaid programs.
- Drafted detailed requests for missing or additional information and verification documents to determine eligibility status.
- Acted as point of contact for new applicants and existing participants, assisting with documentation submission, case updates, and online account recovery.
- Documented all customer contact in detail to maintain record of customer interactions and elevate quality of service.
- Communicated with and treated every caller with respect, kindness and empathy, demonstrating active listening skills.
- Consistently met productivity standards and accurately completed work with 93% customer satisfaction rate.
Document Review Specialist
First Call Resolution- Nearside
03.2021 - 03.2022
- Reviewed applicants' identification to to verify identity against application information.
- Identified deficiencies, discrepancies, misinformation and compliance issues with identity and/ or business verification documentation required to complete application process.
- Documented accurate, timely and complete case notes detailing action taken and explanation for decision.
- Drafted information request for documents necessary to continue application process or notice of denial.
- Completed timely follow-up and status updates when requested documents were received.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Managed 46% of team workload while producing quality work with 98% accuracy and efficiency.
Night Audit Front Desk Attendant
Super 8 Motel
07.2016 - 06.2017
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees and payments and created room reservations.
- Performed nightly updates to room charges and rates.
- Balanced hotel accounts and resolved discrepancies.
- Resolved service-related problems and documented actions in system.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Bartender
Rusty's Knotty Pine
02.2015 - 06.2016
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Managed cash and bar revenue during shift
- Cultivated friendly relationships with regular customers.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Checked identification for minimum age for sale of alcoholic beverages.
Office Assistant
Resource Staffing- Croell, Inc.
02.2015 - 07.2015
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Interacted with customers by phone, email or in-person to provide information.
- Processed invoices and expenses to facilitate on-time payment.
- Maintained computer and physical filing systems.
- Verified salaried and hourly employee time cards to prepare accurate bi-weekly payroll.
- Answered customers questions and provided information about available materials, services and delivery options.
Care Provider
Anna's Care, Inc.
09.2013 - 12.2014
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Assisted patients with self-administered medications.
- Recorded vitals, behaviors and medications in client medical records.
- Documented residents' mental status, sleep and eating patterns in medical record books.
Lube Technician
Raceway Lube
01.2013 - 09.2013
- Greeted customers and answered questions about oil changes and other services.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Applied lubricants to moving parts of vehicle engines to prevent premature engine wear.
- Checked fluids, tires, brakes and other systems as part of 21-point inspection.
- Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
Education
Certificate in Nurses Assistant -
Eastern Wyoming Community Collage
Douglas, WY05.2012
High School Diploma -
Douglas High School
Douglas, WY05.2011
Skills
- Data Review and Verification
- Application Processing
- Verbal and Writing Communication
- Documentation
Timeline
Data Entry Specialist
Randstad- Sunrun, Inc.
02.2023 - 04.2023
Eligibility Specialist
Randstad- Automated Health Systems
05.2022 - 11.2022
Document Review Specialist
First Call Resolution- Nearside
03.2021 - 03.2022
Night Audit Front Desk Attendant
Super 8 Motel
07.2016 - 06.2017
Bartender
Rusty's Knotty Pine
02.2015 - 06.2016
Office Assistant
Resource Staffing- Croell, Inc.
02.2015 - 07.2015
Care Provider
Anna's Care, Inc.
09.2013 - 12.2014
Lube Technician
Raceway Lube
01.2013 - 09.2013
Certificate in Nurses Assistant -
Eastern Wyoming Community Collage
High School Diploma -
Douglas High School
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