Brooke Dominguez
League City,TX
Summary
Motivated and reliable professional with nearly eight years of experience in office support, data entry, and customer service. Known for a strong work ethic, positive attitude, and exceptional decision-making. Demonstrates a friendly and personable demeanor, combined with excellent time management, communication, and leadership skills. Driven to build customer loyalty and satisfaction through strong relations. A dedicated leader committed to delivering outstanding results to employees and clients.
Overview
14
14
years of professional experience
Work History
Office Manager
Essential Speech & ABA Therapy
Friendswood, TX
01.2023 - Current
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Maintained accurate and up-to-date employee and client records, ensuring compliance and efficient data management.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Produced and filed payroll reports semi-monthly.
- Managed client authorizations for Speech Therapy (ST), Occupational Therapy (OT), and Applied Behavior Analysis (ABA), ensuring compliance with insurance approvals and requirements by tracking renewals, submitting documentation, and maintaining accurate records.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Collaborated with multidisciplinary medical professionals to coordinate care and optimize patient success, ensuring alignment with treatment plans and insurance requirements.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Inventoried and ordered supplies for office.
- Scheduled appointments, meetings and events for the owners and parents.
- Scheduled staff and monitored resource allocation to provide optimal coverage and service.
- Prepared and prioritized calendars and correspondence.
- Obtained scanned records and uploaded to database.
- Received and reviewed candidate resume and job application submissions to approve or deny applicants for initial interviews.
- Developed and maintained job postings, recruitment strategies, and applicant tracking systems.
- Conducted new hire orientations to provide company information and establish performance requirements.
- Held exit interviews and documented information discussed with employees.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Held regular one-on-one evaluations with employees to review performance, priorities, and provide feedback.
- Created strategies to ensure that the organization is fully compliant with current HIPAA standards.
- Developed and facilitated ongoing training sessions for employees on company policies and procedures, ensuring compliance and enhancing operational efficiency.
Administrative Assistant
LPL Financial
League City, TX
04.2022 - 12.2022
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Provided secretarial and office management support while building cooperative working relationships.
- Maintained accurate department and customer records.
- Obtained scanned records and uploaded to database.
Restaurant Hostess
Nordstrom Cafe
Norfolk, VA
04.2017 - 12.2017
- Greeted guests and sat customers at tables or in waiting areas.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Communicated with servers about new tables, changes in food availability and customer comments.
Customer Service Representative
Gourmet Gang
Norfolk, VA
10.2016 - 04.2017
- Closed sales consistently through strong client rapport and expert product and service knowledge.
- Prepared and promptly sent proposals, contracts and correspondence to facilitate sales process.
- Followed up after each completed sale to check on satisfaction and offer additional support to maximize brand loyalty.
- Educated customers on special pricing opportunities and company offerings.
- Assisted customers in making payments on accounts and setting up payment plans.
Office Administrator
Star Fuels
Seabrook, TX
06.2011 - 06.2016
- Maintained company accounting records by entering accounts payable, accounts receivable, invoices and expense reimbursements.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Processed financial documents, contracts, expense reports and invoices.
- Monitored and tracked project performance data with spreadsheets to generate reports and keep management informed of important trends.
Education
Bachelor of Arts - Business Administration And Management
Keiser University
Fort Lauderdale, FL03.2023
Skills
- Efficient with Microsoft Office
- Efficient with Google Docs
- Experienced with Quickbooks and Gusto
- Efficient with CentralReach
- Experience with Client Works
- Scheduling and calendar management
- Staff hiring and dismissals
- Payroll processing
- Supply management
- Training and coaching
- Documentation audits
- Data entry
- Time management
- Customer relations
- Reliable and trustworthy
- Policy implementation
Accomplishments
- Member of the Phi Theta Kappa Honor Society at Keiser University
- National Society of Leadership and Success at Keiser University
- Dean's List at Keiser University three consecutive times throughout 2020, 2021 and 2022
- Employee of the Year in 2023 for Essential Speech & ABA Therapy
References
Janet Garner
LPL Financial Advisor
(832) 221-1551
Larry Womack
Star Fuels Owner
(713) 823-9489
Ginger Stuart
Project Manager at UTMB Galveston
(409) 392-6849
Timeline
Office Manager
Essential Speech & ABA Therapy
01.2023 - Current
Administrative Assistant
LPL Financial
04.2022 - 12.2022
Restaurant Hostess
Nordstrom Cafe
04.2017 - 12.2017
Customer Service Representative
Gourmet Gang
10.2016 - 04.2017
Office Administrator
Star Fuels
06.2011 - 06.2016
Bachelor of Arts - Business Administration And Management
Keiser University
Similar Profiles
Zaakir MohamedZaakir Mohamed
Lead Registered Behavior Technician at Essential Speech and ABALead Registered Behavior Technician at Essential Speech and ABA
Zaakir MohamedZaakir Mohamed
Lead Registered Behavior Technician at Essential Speech and ABALead Registered Behavior Technician at Essential Speech and ABA
Joshi Celshia KingstonJoshi Celshia Kingston
Instructor Therapist at Spectacokids Speech And ABA TherapyInstructor Therapist at Spectacokids Speech And ABA Therapy