Brooke Donaldson
Arlington
Summary
Dedicated and compassionate caregiver with extensive experience in providing personal care and support to individuals in various settings, including home health care and assisted living. Proven track record in managing medication, feeding tubes, and straight catheters, ensuring clients' well-being and comfort. Strong communication, organizational, and problem-solving skills, with a focus on empathy and patience. Experienced in managing schedules, coordinating appointments, and handling administrative tasks. Adept at fostering a supportive and cooperative environment, both as a team leader and collaborator. Committed to delivering high-quality care and enhancing the lives of those in need.
Overview
14
14
years of professional experience
Work History
Family Caregiver
Self Employed
07.2019 - 01.2023
- Transportation Assistance: Provided reliable transportation for an individual to and from medical appointments, ensuring timely arrivals and departures, demonstrating punctuality and dependability.
- Medication Management: Picked up prescriptions and ensured they were delivered promptly, showing attention to detail and responsibility in handling important tasks.
- Scheduling and Coordination: Managed and coordinated appointments, organized schedules, and ensured all commitments were met, highlighting strong organizational skills.
- Paperwork and Applications: Managed and completed necessary paperwork and applications, ensuring accuracy and timely submission, demonstrating excellent administrative skills.
- Companionship and Support: Offered companionship and support during trips, ensuring a comfortable and reassuring environment, showcasing empathy and a caring attitude.
- Crisis Management: Responded to any emergencies or urgent needs during transportation, demonstrating the ability to remain calm and effective under pressure.
Cashier
7-eleven
02.2018 - 02.2019
- Customer Service Excellence: Provided exceptional customer service, addressing inquiries, assisting with purchases, and ensuring a welcoming and friendly environment, skills that are crucial for interacting with residents and their families.
- Cash Handling and Accuracy: Efficiently managed cash transactions, operated the register, and balanced the cash drawer, demonstrating accuracy and reliability, important for handling sensitive information and tasks.
- Inventory Management: Restocked shelves, maintained store cleanliness, and organized merchandise, ensuring an inviting and well-stocked environment, comparable to keeping care areas organized and supplies readily available.
- Conflict Resolution: Effectively resolved customer complaints and issues with professionalism and courtesy, ensuring customer satisfaction, transferable to managing resident concerns with empathy and patience.
- Team Collaboration: Worked closely with team members to ensure smooth store operations, fostering a cooperative and supportive work environment, similar to collaborating with healthcare staff to provide quality care.
Family Caregiver
Family Caregiver
02.2016 - 07.2018
- Empathy and Compassion: Provided compassionate care and support to family members, essential qualities for working with elderly residents.
- Patience and Understanding: Exhibited patience and understanding in caregiving situations, important for providing high-quality care.
- Time Management: Successfully balanced caregiving responsibilities with other commitments, demonstrating strong time management and multitasking abilities.
- Communication: Effectively communicated with healthcare providers, family members, and caregivers, essential for coordinating care in an assisted living facility.
- Problem-Solving: Developed problem-solving skills to address the diverse needs of family members, ensuring their well-being and comfort.
- Paperwork and Applications: Managed and completed necessary paperwork and applications, ensuring accuracy and timely submission, demonstrating excellent administrative skills.
- Crisis Management: Responded to any emergencies or urgent needs during transportation, demonstrating the ability to remain calm and effective under pressure.
- Medication Management: Picked up prescriptions and ensured they were delivered promptly, showing attention to detail and responsibility in handling important tasks.
Assistant Manager
7-eleven
07.2014 - 08.2015
- Leadership and Supervision: Managed a team of employees, providing guidance, support, and training to ensure efficient store operations, similar to supervising and assisting care staff in an assisted living facility.
- Customer Service Excellence: Delivered exceptional customer service, addressing complex inquiries, resolving issues, and ensuring a welcoming environment, skills that are crucial for interacting with residents and their families.
- Inventory and Order Management: Oversaw inventory control, placed orders for supplies, and maintained stock levels, ensuring that the store was well-equipped, comparable to managing medical supplies and equipment.
- Employee Training and Development: Trained new employees, provided ongoing support, and covered shifts when necessary, demonstrating your ability to mentor and support team members, similar to assisting and guiding healthcare staff.
- Crisis Management: Responded to emergencies and unexpected situations with a calm and composed demeanor, ensuring the safety and well-being of customers and staff, directly transferable to handling emergencies and providing care in an assisted living facility.
Home Health Aide
Advanced Home Health
08.2012 - 10.2014
- Personal Care Assistance: Provided comprehensive personal care to clients, including bathing, dressing, grooming, and feeding, demonstrating hands-on caregiving skills and attention to detail.
- Medication Administration: Assisted with administering medications as prescribed by healthcare professionals, ensuring adherence to medication schedules and proper dosages.
- Companionship and Support: Offered emotional support, companionship, and engagement activities to improve the quality of life for clients, showcasing empathy and compassion.
- Household Management: Assisted with household tasks such as meal preparation, light housekeeping, and shopping, ensuring a clean and safe living environment.
- Health Monitoring: Monitored clients' health conditions, reported changes to healthcare professionals, and documented daily care activities, demonstrating strong observational and communication skills.
- Mobility Assistance: Assisted clients with mobility, including transferring from bed to wheelchair and supporting safe ambulation, ensuring clients' safety and comfort.
- Assisted disabled clients to support independence and well-being.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Cashier
Oasis
07.2012 - 11.2013
- Customer Service Excellence: Provided exceptional customer service, addressing inquiries, assisting with purchases, and ensuring a welcoming and friendly environment, skills that are crucial for interacting with residents and their families.
- Cash Handling and Accuracy: Efficiently managed cash transactions, operated the register, and balanced the cash drawer, demonstrating accuracy and reliability, important for handling sensitive information and tasks.
- Inventory Management: Restocked shelves, maintained store cleanliness, and organized merchandise, ensuring an inviting and well-stocked environment, comparable to keeping care areas organized and supplies readily available.
- Conflict Resolution: Effectively resolved customer complaints and issues with professionalism and courtesy, ensuring customer satisfaction, transferable to managing resident concerns with empathy and patience.
- Team Collaboration: Worked closely with team members to ensure smooth store operations, fostering a cooperative and supportive work environment, similar to collaborating with healthcare staff to provide quality care
Family Caregiver
Family Caregiver
08.2008 - 10.2014
- Crisis Management: Responded to any emergencies or urgent needs during transportation, demonstrating the ability to remain calm and effective under pressure.
- Medication Management: Picked up prescriptions and ensured they were delivered promptly, showing attention to detail and responsibility in handling important tasks.
- Scheduling and Coordination: Managed and coordinated appointments, organized schedules, and ensured all commitments were met, highlighting strong organizational skills.
- Paperwork and Applications: Managed and completed necessary paperwork and applications, ensuring accuracy and timely submission, demonstrating excellent administrative skills.
- Companionship and Support: Offered companionship and support during trips, ensuring a comfortable and reassuring environment, showcasing empathy and a caring attitude.
- Transportation Assistance: Provided reliable transportation for an individual to and from medical appointments, ensuring timely arrivals and departures, demonstrating punctuality and dependability.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Built strong relationships with clients to deliver emotional support and companionship.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
Education
High School Diploma -
Eastern Hills High School
Fort Worth, TX06-2012
Skills
- Recreational activities
- Medical equipment operation
- Meal preparation
- Seizure management
- CPR Training
- Personal hygiene assistance
- Fall prevention
- Compassionate caregiving
- Adaptive equipment use
- Empathetic listening
- Household management
- Palliative care
- Errand running
- Mobility assistance
- Emotional support
- Physical therapy support
- Oxygen therapy
- Social interaction
- Feeding Tube Management
- Medication Management
- Straight Catheter Use
Languages
English
Native or Bilingual
Timeline
Family Caregiver
Self Employed
07.2019 - 01.2023
Cashier
7-eleven
02.2018 - 02.2019
Family Caregiver
Family Caregiver
02.2016 - 07.2018
Assistant Manager
7-eleven
07.2014 - 08.2015
Home Health Aide
Advanced Home Health
08.2012 - 10.2014
Cashier
Oasis
07.2012 - 11.2013
Family Caregiver
Family Caregiver
08.2008 - 10.2014
High School Diploma -
Eastern Hills High School
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