Brooke Donoghue

• Assisting in the audio booths during Pediatric Hearing Tests.

• Sending reports to different centers and families in compliance with policies.

• Support the team by rooming patients and turning over booths and consult rooms.

• Assist in scanning documents into patient charts and faxing documents when necessary in compliance with policies.

• Creating information packets for Audiology and ENT.

• Manage and stock inventory of supplies and forms.

• Cleaning all toys that are used in audio booths or consult rooms.
• Ordering supplies
• Assist in daily functions to help with work flow.

Greeting and arriving patients for their appointments.

Assisted in the verification of insurance information, improving overall registration accuracy.

Implemented efficient workflows for processing patient information, reducing wait times significantly.

Addressed and collected copays and balances.

Coordinated any communication between patients and provider or nurse.

Processed return mail.

Assisted in entering referrals.

Resolved patient inquiries and issues.

• Processed customer transactions accurately and efficiently using point-of-sale systems.
• Maintained organized cash register area, ensuring cleanliness and functionality.
• Assisted customers with product inquiries.
• Trained new team members on operational procedures and customer service standards.
• Greeted customers entering store and responded promptly to customer needs.

• Trail Maintenance.
• Built water bars and trails.
• Removed invasive species.
• State Park campsite maintenance.
• Checked campers in for their visits.
• Greeting campers to the campground.
• Directed visitors and tourists in the visitors center.