Brooke Dooley
Bear,DE
Summary
To secure a position in an organization that I can excel in and learn new skills that will set me up in the future.
Overview
5
5
years of professional experience
Work History
Carry Out Specialist and Hostess
Bertucci’s Italian Restaurant
Newark, DE
09.2022 - Current
- Communicated with customers in person and over the phone
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Led quality assurance efforts, maintaining high standards for all products and services.
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Delivered catering orders efficiently all over the state of Delaware.
Hostess
Red Robin
Newark, DE
07.2022 - 09.2022
- Hosted and seat customers
- Cleaned bathrooms and kept an organized workspace
- Underwent stressful situations and remained calm
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Front Desk Associate
Retro Fitness of Bear Delaware
Bear, USA
10.2019 - 03.2020
- Communicated with customers over the phone and in person
- Observed and watched over children ranging from 6 months to 12 years old
- Stocked inventory for Retro Fitness’
- Interacted with many people from all over
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Education
Bachelor of Science - Psychology
Wilmington University
Wilmington, DE06.2024
Bachelor of Science - Psychology
University of Maryland Baltimore County (UMBC)
Baltimore, MD05.2022
Skills
- Customer Relations
- Expert Problem Solving
- Quality Assurance
- Time Management
- Problem-Solving
- Multitasking
Timeline
Carry Out Specialist and Hostess
Bertucci’s Italian Restaurant
09.2022 - Current
Hostess
Red Robin
07.2022 - 09.2022
Front Desk Associate
Retro Fitness of Bear Delaware
10.2019 - 03.2020
Bachelor of Science - Psychology
Wilmington University
Bachelor of Science - Psychology
University of Maryland Baltimore County (UMBC)