Summary
Overview
Work History
Education
Skills
Timeline
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Brooke Dooley

Bear,DE

Summary

To secure a position in an organization that I can excel in and learn new skills that will set me up in the future.

Overview

5
5
years of professional experience

Work History

Carry Out Specialist and Hostess

Bertucci’s Italian Restaurant
09.2022 - Current
  • Communicated with customers in person and over the phone
  • Handled high-pressure situations calmly, maintaining professionalism at all times.
  • Organized front desk area to maintain a professional and welcoming appearance for guests.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Led quality assurance efforts, maintaining high standards for all products and services.
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Delivered catering orders efficiently all over the state of Delaware.

Hostess

Red Robin
07.2022 - 09.2022
  • Hosted and seat customers
  • Cleaned bathrooms and kept an organized workspace
  • Underwent stressful situations and remained calm
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Front Desk Associate

Retro Fitness of Bear Delaware
10.2019 - 03.2020
  • Communicated with customers over the phone and in person
  • Observed and watched over children ranging from 6 months to 12 years old
  • Stocked inventory for Retro Fitness’
  • Interacted with many people from all over
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.

Education

Bachelor of Science - Psychology

Wilmington University
Wilmington, DE
06.2024

Bachelor of Science - Psychology

University of Maryland Baltimore County (UMBC)
Baltimore, MD
05.2022

Skills

  • Customer Relations
  • Expert Problem Solving
  • Quality Assurance
  • Time Management
  • Problem-Solving
  • Multitasking

Timeline

Carry Out Specialist and Hostess

Bertucci’s Italian Restaurant
09.2022 - Current

Hostess

Red Robin
07.2022 - 09.2022

Front Desk Associate

Retro Fitness of Bear Delaware
10.2019 - 03.2020

Bachelor of Science - Psychology

Wilmington University

Bachelor of Science - Psychology

University of Maryland Baltimore County (UMBC)

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Brooke Dooley