Brooke Dorati
Temecula,CA
Summary
Customer-oriented bartender offering several-year background preparing and serving alcoholic drinks. Versed in maintaining liquor stock, keeping bar clean and assessing customer needs. Friendly and upbeat individual possessing outstanding dexterity coupled with first-rate multitasking and customer service abilities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Nail Technician
Glen Ivy Hot Springs
Temescal Canyon
2023.02 - 2023.12
- Demonstrated knowledge of all products and services offered in the salon.
- Developed creative designs on nails using a variety of colors and materials.
- Kept up-to-date on new trends in the industry for product offerings and design ideas.
- Conducted consultations with clients to determine their needs and preferences.
- Cleaned and sterilized tools and work areas between customers.
- Performed filing, buffing, polishing, trimming, cuticle removal and application of artificial nails as requested by customers.
- Educated clients on proper nail care techniques.
- Provided manicures, pedicures and nail treatments to clients.
- Performed administrative duties such as scheduling appointments and taking payments from customers.
- Provided excellent customer service through friendly interactions with clients.
Bartender
El Torito
Corona , CA
2018.03 - 2019.02
- Greeted customers and provided excellent customer service.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Stocked ice bins and coolers as needed throughout shift.
- Adhered to state regulations regarding serving alcohol responsibly.
- Developed good working relationships with fellow employees through effective communication.
- Resolved customer complaints in a professional manner.
- Performed opening and closing duties including restocking supplies.
- Assisted in setting up the bar for service shift.
- Processed payments accurately and efficiently with POS system.
- Provided drink and entree suggestions to customers based on their preferences.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Bartender
Floorentines / Palapa Grill
Downtown Fullerton , CA
2013.01 - 2015.01
- Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Arranged bottles and glasses behind bar to make attractive displays.
- Studied industry trends to inform planning of bar menu and development of new drink recipes.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
- Monitored bar inventory and promptly restocked low items before depletion.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
- Neatly sliced and pitted fruit for garnishing drinks.
- Remained calm and poised during busy periods, promoting great customer service to guests.
Education
Associate of Science - Marketing
Pasadena City College
Pasadena, CA2012-01
Skills
- Beverage Preparation
- Food Service
- Food Running
- Menu Memorization
- Health codes compliance
- ABC regulations
- Order Management
- Creative Mixology
- Outgoing Personality
- Engaging personality
- Professional Appearance
- Cash and credit transactions
- Point of sale systems
- Anticipating guest needs
- Bar service preparation
- Safe serving knowledge
- Handling Difficult Customers
Certification
- ABC CERTIFIED
Timeline
Nail Technician
Glen Ivy Hot Springs
2023.02 - 2023.12
Bartender
El Torito
2018.03 - 2019.02
Bartender
Floorentines / Palapa Grill
2013.01 - 2015.01
Associate of Science - Marketing
Pasadena City College
- ABC CERTIFIED
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