Brooke Dovick

• Ensured smooth nightly operations within the gym as a valuable team player, actively contributing to a positive and clean work atmosphere. While also helping members with machines or spa facilities.

• Delivered exceptional customer service, ensuring a positive dining experience for all guests.
• Operated cash register efficiently, processing transactions accurately and swiftly.
• Collaborated with team members to maintain cleanliness and organization in high-traffic areas.
• Assisted in training new employees on company policies and operational procedures.
• Offer food service support and report pressing issues to management, while promoting brand , culture. And standard excellence. Earned recognition for attendance and performance.

• Managed inbound and outbound calls to collect overdue payments from customers.
• Communicated effectively with clients to resolve payment disputes and negotiate repayment plans.
• Documented account interactions and updated customer records in CRM system accurately.
• Assisted in maintaining compliance with federal and state regulations regarding collections practices.

Responsible for styling and maintaining various merchandise areas. Answered customer questions regarding store merchandise. Developed positive customer relationships through friendly greetings and excellent service.