Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Brooke Dunn

Noblesville,IN

Summary

Positive and upbeat, makes guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, kitchen output and customer preferences. Successful in maintaining productivity and calm in fast-paced environments. Highly organized and detail-oriented administrative professional excels in office management and special projects. Resourceful and adaptive team leader with expertise in project management, financial tracking, customer relationship management and marketing.

Overview

4
4
years of professional experience

Work History

Restaurant Hostess

1933 Lounge
Fishers, IN
01.2023 - 05.2024
  • Assigned seating arrangements based on customer preferences and restaurant policies.
  • Managed reservations, waitlists, and special requests for large parties.
  • Monitored dining room activity to ensure all guests were receiving optimal service.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Resolved customer service and food-related issues to maintain guest satisfaction.
  • Developed long-term relationships with customers to increase opportunities for repeat business.
  • Directed customers to bar area in high-traffic times to increase drink sales.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Spoke with patrons to make conversation, answer questions or to respond to complaints.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.

Administrator

FC Tucker Realty Center
Fishers, IN
08.2023 - 02.2024
  • Managed office supplies inventory and placed orders when necessary.
  • Responded promptly to incoming calls, providing excellent customer service.
  • Maintained filing system for important documents such as contracts and invoices.
  • Performed data entry tasks into computer databases from paper documents.
  • Monitored emails, sorted mail and distributed correspondence accordingly.
  • Answered telephones to take messages or redirect calls to appropriate colleagues.

Certified Trainer

Chipotle
Westfield, IN
09.2020 - 12.2022
  • Provided one-on-one coaching sessions to help individuals improve their skills.
  • Advised management on best practices for improving employee performance through effective training methods.
  • Monitored grill temperature to ensure proper cooking times.
  • Made sure that all orders were filled in an accurate and timely manner.
  • Performed cashier duties, including taking payments and making change.
  • Guided customers through their questions and inquiries, ensuring a positive experience.
  • Ensured the quality of all products through rigorous checks.

Education

High School Diploma -

Noblesville High School
Noblesville, IN
05-2022

Occupational Therapy

Ivy Tech Community College of Indiana
Noblesville, IN

Skills

  • High-volume dining
  • Conflict Resolution
  • Active Learning
  • Social Perceptiveness
  • Effective customer upselling
  • Employee Supervision
  • Attention to Detail
  • Relationship Development
  • Quality Control
  • Stress Tolerance

Affiliations

  • cross country
  • track
  • theater
  • orchestra
  • choir
  • basketball

Timeline

Administrator

FC Tucker Realty Center
08.2023 - 02.2024

Restaurant Hostess

1933 Lounge
01.2023 - 05.2024

Certified Trainer

Chipotle
09.2020 - 12.2022

High School Diploma -

Noblesville High School

Occupational Therapy

Ivy Tech Community College of Indiana

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Brooke Dunn