Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated at Treasured Stuff with superior tailoring and alterations. Skilled in sewing and office management, adept at fostering professional growth and optimizing profitability. Excels in customer service and organizational skills, achieving significant improvements in efficiency and client relations.
Hi, I’m
Brooke Eterno
Racine,WI
Summary
Overview
9
years of professional experience
Work History
Treasured Stuff
Tailor / Seamstress
07.2023 - Current
Job overview
- Provided high-quality alteration and repairs for clothing and drapery.
- Enhanced customer satisfaction by providing personalized tailoring services and alterations.
- Repaired and replaced defective garment pockets, pocket flags and coat linings.
- Developed customer trust by consistently delivering superior quality alterations and repairs within promised timelines.
- Drew patterns and cut fabric pieces, assembled, and sewed to create wearable garment.
- Created new garments based on established parameters or specific body measurements.
- Maintained sewing machines and equipment, ensuring optimal performance for precise workmanship.
Spring Green LLC
Office Manager
06.2021 - 12.2023
Job overview
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Streamlined work processes by effectively organizing daily task lists based on priority level and location proximity.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.í
Waltco Inc.
Distribution Office Manager
05.2019 - 06.2021
Job overview
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Donovan Reef
Kitchen/ Waitstaff
04.2015 - 05.2019
Job overview
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Implemented performance evaluation system for waitstaff, fostering continuous improvement and professional growth.
- Resolved customer complaints professionally and effectively, maintaining strong relationships with clientele.
- Enhanced customer satisfaction by implementing efficient waitstaff scheduling and task delegation.
- Monitored health code compliance by enforcing strict cleanliness standards within the dining area and kitchen workspace.
- Ensured smooth operations during high-volume periods by coordinating closely with other managers across departments.
- Managed inventory and controlled costs, optimizing restaurant profitability.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
Gateway Technical CollegeKenosha, WI
No Degree from Nursing
University Overview
Wilmot Union High SchoolWilmot, WI
High School Diploma
06.2004
University Overview
Skills
- Sewing
- Hand Stitching
- Fittings
- Sewing Techniques
- Customer Service
- Office Management
- Organizational Skills
- Excellent multi-tasking ability
- Data Entry
- Customer Relations
Work Preference
Work Type
Full TimePart TimeContract WorkLocation Preference
RemoteHybridOn-SiteImportant To Me
Work-life balanceWork from home optionFlexible work hoursAnything where I get to use my creativity!
Anything where I get to use my creativity!
In 2020,like many of us, I found myself with ALOT of free time at home. During the,.. two weeks, I discovered an unknown talent. I am great at thinking and being creative. I have always been one to think "outside the box, "now I know how to use this skill. . I dove head first into crocket, sewing, embroidery, drawing. Pretty much anything I could find to occupy myself in a productive way. Now, I've turned that into a side business as a tailor, also making clothing. Silver lining to sittly at home sick in 2020.
Timeline
Tailor / Seamstress
Treasured Stuff
07.2023 - Current
Office Manager
Spring Green LLC
06.2021 - 12.2023
Distribution Office Manager
Waltco Inc.
05.2019 - 06.2021
Kitchen/ Waitstaff
Donovan Reef
04.2015 - 05.2019
Gateway Technical College
No Degree from Nursing
Wilmot Union High School
High School Diploma
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