Brooke Evans
DeFuniak Springs
Summary
Dedicated customer service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
Work History
Store Manager
The Shoe Dept
03.2016 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Sales Associate
Victoria's Secret
12.2013 - 08.2015
- Managed returns, exchanges and refunds in accordance with store policy.
- Prioritized helping customers over completing other routine tasks in store.
- Answered customer questions about sizing, accessories, and merchandise care.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Sales Associate
Burlington Coat Factoy
08.2012 - 12.2013
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Education
High School Diploma -
Apopka High School
Apopka, FL06.2012
Skills
- Strategic Planning
- Assignment Delegation
- Bank and Safe Deposits
- Retail Inventory Management
- Operations Management
Timeline
Store Manager
The Shoe Dept
03.2016 - Current
Sales Associate
Victoria's Secret
12.2013 - 08.2015
Sales Associate
Burlington Coat Factoy
08.2012 - 12.2013
High School Diploma -
Apopka High School
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